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Towards a User Engagement Process Model in Open Innovation
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.ORCID iD: 0000-0001-5637-9572
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.ORCID iD: 0000-0003-4317-9963
Number of Authors: 22016 (English)In: The ISPIM Innovation Summit, Kuala Lumpur, Malaysia on 4-7 December 2016, 2016Conference paper, Published paper (Refereed)
Abstract [en]

Studies on open innovation have increasingly emphasized the role of individual users as collaborators in the innovation processes. Keeping users enthusiastically engaged throughout the information systems development (ISD) process for open innovation approaches is of crucial importance, specifically when the participation is voluntary. Although a few studies exist that have presented process models for user engagement, none of them are specifically based on the voluntary contribution of the users in an open environment, nor included the detailed attributes of the phenomenon of user drop-outs in their presented models. By combining the results of a comprehensive literature review and a qualitative case study of user engagement, this study aims to develop a user engagement process model that includes the variety of reasons for user drop-out, and then to present some practical guidelines that would facilitate prolonged user engagement in the ISD process in an open innovation environment.

Place, publisher, year, edition, pages
2016.
Keywords [en]
Open Innovation; User Engagement; User Involvement; Voluntary Contribution; User Drop-out; Process Model; Information Systems Development
National Category
Information Systems, Social aspects
Research subject
Information systems
Identifiers
URN: urn:nbn:se:ltu:diva-61443ISBN: 978-952-265-931-6 (print)OAI: oai:DiVA.org:ltu-61443DiVA, id: diva2:1065432
Conference
ISPIM Innovation Summit: Moving the Innovation Horizon, Kuala Lumpur, 04/12/2016 - 07/12/2016
Available from: 2017-01-16 Created: 2017-01-16 Last updated: 2018-04-05Bibliographically approved

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Habibipour, AbdolrasoulBergvall-Kåreborn, Birgitta
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