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Sjuksköterskornas uppfattning om införandet av Elektroniska journaltjänster och hur det påverkar deras relation med vårdtagare.
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Internet use increases markedly throughout the world and it will also be an increasing number of electronic services in healthcare. One of the services is the electronic medical record services (e-journal services) that are considered to increase patient participation and a better look of their own care. Getting access to their medical records online creates the possibility for the patient to for example, see their test results, follow their referrals, book and cancel appointments. E-journal services were introduced to create benefits for the three main groups: the individual care / nursing personnel and decision makers.

The purpose of the study is to determine the nurses' opinions of the introduction of electronic medical record services in Uppsala and how it affects their relationship with the patient.

Seven nurses were interviewed the fall of 2016. The result of the survey is presented in the following five categories: altered patient contact, increased workloads, improved availability, creates uncertainty and requires new knowledge.

The Conclusion of introducing e-journal services is seen as something positive. Because of the e-journal services the patients participate and get a much better view of their own care as well, it also leads to a better and more efficient contact with health services. However, it shows that if the use of e-journal is going to be more successful then the people who work in health care need to get an introduction of how it works.

Abstract [sv]

Internetanvändandet ökar markant i hela världen i och med det tillkommer allt fler olika elektroniska tjänster inom hälso- och sjukvården. En av tjänsterna är Elektroniska journaltjänster (e-journaltjänster) som anses öka vårdtagardelaktighet och insynen i vården.  Att få tillgång till sin journal på nätet ger vårdtagaren möjlighet att bland annat se sina provsvar, följa sina remisser, boka samt avboka sjukvårdstider. E-journaltjänster infördes för att skapa nytta för framförallt tre grupper: individen, vård/omsorgspersonal samt beslutsfattare.

Syftet med studien är att undersöka sjuksköterskornas uppfattningar om införandet av Elektroniska journaltjänster i Uppsala län och hur det påverkar deras relation till vårdtagare.

Sju sjuksköterskor intervjuades hösten 2016. Undersökningens resultat presenteras i fem kategorier: Förändrad vårdtagarkontakt, Ökad arbetsbelastning, Förbättrad tillgänglighet, Skapar osäkerhet samt Kräver ny kunskap.  

Slutsatsen är att införandet av e-journaltjänster uppfattas som något positivt. Införandet upplevs öka vårdtagarens delaktighet och insyn i den egna vården samt leda till en bättre och effektivare kontakt med den. Samtidigt framkommer det att mer utbildning behövs för de som arbetar inom vården för att användandet av e-journaltjänsten ska fungera bättre.

Place, publisher, year, edition, pages
2016. , p. 27
Keyword [en]
e-journal services, working environment, nursing, patient participation, nurse
Keyword [sv]
e-journaltjänster, arbetsmiljö, omvårdnad, vårdtagardelaktighet, sjuksköterskor
National Category
Nursing
Identifiers
URN: urn:nbn:se:uu:diva-311943OAI: oai:DiVA.org:uu-311943DiVA, id: diva2:1061841
Educational program
Registered Nurse Programme
Supervisors
Examiners
Available from: 2017-01-09 Created: 2017-01-03 Last updated: 2017-01-09Bibliographically approved

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