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Extended responsibility through servitization in PSS: An exploratory study of used-clothing sector
University of Borås, Faculty of Textiles, Engineering and Business. (Textile Management)ORCID iD: 0000-0003-2015-6275
2016 (English)In: Journal of Fashion Marketing and Management, ISSN 1361-2026, E-ISSN 1758-7433, Vol. 20, no 4, 453-470 p.Article in journal (Refereed) Published
Sustainable development
The content falls within the scope of Sustainable Development
Abstract [en]

Purpose – The global textile-fashion industry is resource inefficient thus requiring higher product- service systems (PSS) intervention. Further, insight of how PSS extends corporate responsibility is rather limited; knowledge of which may contribute towards increased PSS viability. The purpose of this paper is to explore how companies operating with used-clothing PSS extend their responsibilities through servitization.

Design/methodology/approach – An exploratory study of seven companies operating with various used-clothing PSS is conducted through semi-structured interviews and supplementary document studies.

Findings – Six dominant ways through which servitization drives responsibility in used-clothing PSSare identified. These are through: value-adding services, product leverage, collaborative partnership, information transparency, awareness and platform-enabled networking. Two trade-offs exist in terms of their focus on physical process or digitalization, and developed by honing core competency or collaborative partnership. Further three differentiating attributes underlie these mechanisms for: raising awareness and/or improving transparency, collaboration in value creation and/or in promoting consumption, and product ownership and/or leverage.

Research limitations/implications – A wide range of used-clothing PSS exists each in its own way extending responsibility. In-depth studies are required to investigate the relationship between servitization and extended responsibility for diverse PSS-types and on type of responsibilities they address.

Practical implications – By identifying the key mechanisms or ways and their underlying characteristics companies can identify new servitization forms and ways to extend their responsibility, identify best practices and establish viability beyond the traditional measures, e.g. financial.

Originality/value – So far no studies have investigated the role of servitization in PSS and how it extends corporate responsibility, especially in industries like textile-fashion, where both resource efficiency and responsibility is low.

Place, publisher, year, edition, pages
2016. Vol. 20, no 4, 453-470 p.
Keyword [en]
Clothing, Servitization, Textile/clothing supply chains, PSS, Extended responsibility, Product-service system
National Category
Economics and Business
Research subject
Textiles and Fashion (General)
URN: urn:nbn:se:hb:diva-11169DOI: 10.1108/JFMM-12-2015-0100ScopusID: 2-s2.0-84989826697OAI: diva2:1049531
Available from: 2016-11-24 Created: 2016-11-24 Last updated: 2016-11-30Bibliographically approved

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Pal, Rudrajeet
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