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Lyckad implementering av informationssystem: Rekommendationer hur beställare kan påverka tid för driftsättning och acceptans hos användarna
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

There are several success factors defined for the implementation phase that should be achieved in order for an implementation project to be successful. Several studies focus on the supplier's commitment and success factors to implement a system that end users will accept. But there are identified success factors which clients themselves should implement or give attention to during the implementation phase to have the end users accepting the system and keeping the time frame of the project. How has the client's efforts and capacity affected the result of the implementation and the timing of deployment?

The aim with this study is to apply and develop a model for implementation of information systems which is based of success factors from a client perspective. The aim is also to identify advice on how to successfully implement a system, that the system is deployed on time and that the users is accepting the system.

Our theoretical framework is presenting eight identified success factors within the client organisation. This has been applied in a case study with semi-structured interviews. The result is a model from a client perspective which shows the connection between the success factors in the implementation phase. The model can be used by providers to inform clients about the success factors that affect the implementation project. It may then be easier for the client to see what needs to be done and how one action affects another.

Further, a number of recommendations extracted from the model is presented, which affects the result, the users’ acceptance and if the information system is deployed on time.

Abstract [sv]

Syftet med denna studie är att utifrån framgångsfaktorer ur ett beställarperspektiv tillämpa och vidareutveckla en modell för implementation av informationssystem. Syftet är även att identifiera råd för en lyckad implementering som innebär att systemet driftsätts efter utsatt tid samt att användarna finner acceptans för systemet.

Vårt teoretiska ramverk presenterar åtta identifierade framgångsfaktorer inom beställarorganisationen och det har vi tillämpat i en fallstudie med semistrukturerade intervjuer. Resultatet blev en modell ur ett beställarperspektiv som redovisar sambandet mellan framgångsfaktorer i implementeringsfasen. Modellen kan användas av leverantörer för att informera beställare om de framgångsfaktorer som påverkar ett implementeringsprojekt. Det kan då bli tydligare och enklare för beställaren att se vad som behöver göras och hur en åtgärd påverkar en annan.

Vidare redovisas ett antal rekommendationer utifrån modellen som påverkar resultatet för att driftsätta informationssystem i tid och som påverkar användarnas acceptans.

Place, publisher, year, edition, pages
2016. , 43 p.
Keyword [en]
implementation, implementation phase, clients, client organization, success factors
Keyword [sv]
Implementering, implementeringsfas, beställare, beställarorganisation, framgångsfaktorer
National Category
Information Systems, Social aspects
URN: urn:nbn:se:miun:diva-29292OAI: diva2:1046479
Subject / course
Informatics IF1
Educational program
Informatics with Focus on Systems Development TINSG 180 higher education credits
Available from: 2016-11-14 Created: 2016-11-14

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