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Conceptualizing User Interaction in a Multi-service Environment
Number of Authors: 1
2002 (English)Report (Refereed)
Abstract [en]

Research has shown that training a user to apply a Mental Model while learning to use a system improves user performance. Researchers have also proposed that designing an interface, based on the mental model of an experienced user, may allow a new user to form the same mental model and be more successful in using the system. The following study proposes that presenting a novice user with a mental model based on the system to be used, which has been formed from several experienced users of the same system, will result in the new user being more successful immediately. The use of a complicated system was facilitated by the insertion of previous users mental models. The extracted mental model was presented with the introduction of the ServiceDesigner application (a system that allows the user to combine several Electronic Services). Users who received the mental model performed better with the application than the control group.

Place, publisher, year, edition, pages
Swedish Institute of Computer Science , 2002, 1. , 58 p.
SICS Technical Report, ISSN 1100-3154 ; 2002:19
Keyword [en]
Mental model, Service composition, Electronic services
National Category
Computer and Information Science
URN: urn:nbn:se:ri:diva-21993OAI: diva2:1041535
Available from: 2016-10-31 Created: 2016-10-31

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Computer and Information Science

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