Understanding the creation of ICT-value in the building and construction industry
2016 (English)In: Proceedings of the 32nd Annual ARCOM Conference, 5-7 September 2016, Manchester, UK, Association of Researchers in Construction Management / [ed] P W Chan and C J Neilson, 2016, Vol. 1, 103-112 p.Conference paper (Refereed)
ICT (Information and communication technology) creation of business value has become- for few reasons- a topic in need of closer scrutiny. Numerous governmental initiativesoriginate from a belief that digitization would improve the performance of the buildingand construction industry. But, there are evidences that expectations of positive effects ofuse of new ICT, for example BIM, may be too optimistic. In Information Systemsresearch (IS), ICT creation of business value presents one of the main concerns.Accordingly, by drawing on the literature on ICT value creation and characteristics of thebuilding and construction industry, the aim of the paper is to outline a conceptualunderstanding of ICT value creation in the building and construction industry. Theanalysis will take the point of departure in three perspectives on ICT-value creation: theresource-based, the process and capability building, and the multiple-firms perspectives.When ICT-value creation is analysed, a paradox is uncovered. In the industry, customervalue is co-created due to the need for a wide array of competencies and resources. But,at the same time there are very weak incentives for firms to co-create ICT-value due toexisting governance systems and institutionalized role systems. Research is needed inorder to uncover facilitators for building more long term relations among firms that in turncreates conditions for processes of building capabilities for creation of ICT-value.
Place, publisher, year, edition, pages
2016. Vol. 1, 103-112 p.
ICT-value, co-creation, capabilities, resources
Civil Engineering Construction Management
IdentifiersURN: urn:nbn:se:hj:diva-31948ScopusID: 2-s2.0-84991735048OAI: oai:DiVA.org:hj-31948DiVA: diva2:1033683
32nd Annual ARCOM Conference