Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Revideringen av den internationella kvalitetsstandarden: Studier ur aktörperspektiv
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2016 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Den reviderade versionen av standarden för kvalitetsledningssystem, ISO 9001, publicerades i september 2015. Tidigare forskning visar att flera undersökningar har funnit en positiv inverkan av ISO 9001 medan andra studier inte kunnat fastställa detta resultat. Syftet med studien var att undersöka de främsta förändringarna i reviderade ISO 9001 som uppfattades möta företags och organisationers interna kunders behov.

En kvalitativ undersökning genomfördes i form av intervjuer med tio respondenter. Resultatet av intervjuerna visade att standarden ansågs ge förutsättningar för att kunna bygga ett kvalitetsledningssystem som är anpassat till behoven i organisationen. I den reviderade standarden har ledningen ett tydligare ansvar för kvalitetsledningssystemet vilket är den förändring som främst uppfattades möta de interna behoven. Studiens resultat är ett bidrag till företag och organisationer som önskar öka sin kunskap om vilken kundnytta ISO 9001:2015 kan bidra med till de interna kunderna.

Abstract [en]

The revised version of the standard for quality management, ISO 9001, was published in September 2015. Previous research has shown that several studies have found a positive effect of the standard while other studies have not been able to determine this result. The aim of the study was to examine if the main changes in the revised ISO 9001 was perceived to meet companies and organizations internal customers needs.

A qualitative study was conducted in the form of interviews with ten respondents. The result of the interviews showed that the standard was considered to provide the conditions to build a quality management system that is tailored to the needs of the organization. In the revised standard, management has a clear responsibility for the quality management system which was the change that was primarily conceived to meet the internal needs.

The results of the study are a contribution to companies and organizations that wish to increase their knowledge aboutthe customer benefits which ISO 9001: 2015 may contribute to the internal customers.

Place, publisher, year, edition, pages
2016. , 61 p.
Keyword [en]
Quality management, quality management system, internal customer satisfaction, ISO 9001, Total Quality Management (TQM)
Keyword [sv]
Kvalitetsarbete, kvalitetsledningssystem, intern kundnöjdhet, ISO 9001, offensiv kvalitetsutveckling, hörnstensmodellen
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-29039Local ID: KA-V16-AI-005OAI: oai:DiVA.org:miun-29039DiVA: diva2:1033025
Subject / course
Quality Management and Leadership LO1
Supervisors
Examiners
Available from: 2016-10-05 Created: 2016-10-05

Open Access in DiVA

fulltext(1008 kB)203 downloads
File information
File name FULLTEXT01.pdfFile size 1008 kBChecksum SHA-512
4ce7115a3542f918e22c45f92b33c0b368cafc1b027f0814967f855187dd1a3f706156b766dfd7bd78983432de68952786ec908d41c533e968e5188f983b0660
Type fulltextMimetype application/pdf

By organisation
Department of Quality Technology and Management, Mechanical Engineering and Mathematics
Reliability and Maintenance

Search outside of DiVA

GoogleGoogle Scholar
Total: 203 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 112 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf