Gästupplevelser på flygplatser: En studie om att skapa upplevelseområden i flygplatsmiljöer
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The aim of this Bachelor’s thesis in Experience production is to study airports that work as experience-areas, instead of just waiting lounges. The aim is also to present some ideas that airports can use to develop their attractiveness towards passengers. I conducted an environmental scan and a litterature study that collected different aspects to consider while producing experiences. The conclusions presented the following aspects to consider: emotions, time, the city brand, passenger flows and passenger types. The environmental scan mentiones the different types of commercial experiences that the following airports have: Singapore Changi (SIN), Amsterdam Schipol (AMS) and Seoul Inceon (ICN). To conclude, the paper brings up four points to consider when creating an experience-area at a developing airport. Keywords: Experience production, Experience areas, Airport environment.
Place, publisher, year, edition, pages
2016. , 50 p.
Social Behaviour Law
Samhälls-, beteendevetenskap, juridik, Upplevelseproduktion, upplevelseområden, flygplatsmiljöer
IdentifiersURN: urn:nbn:se:ltu:diva-58700Local ID: f47a49bf-84db-476b-b10a-2c838afa640cOAI: oai:DiVA.org:ltu-58700DiVA: diva2:1032088
Subject / course
Student thesis, at least 15 credits
Professional Experience Production, bachelor's level
Validerat; 20160706 (global_studentproject_submitter)2016-10-042016-10-04Bibliographically approved