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Gästupplevelser på flygplatser: En studie om att skapa upplevelseområden i flygplatsmiljöer
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The aim of this Bachelor’s thesis in Experience production is to study airports that work as experience-areas, instead of just waiting lounges. The aim is also to present some ideas that airports can use to develop their attractiveness towards passengers. I conducted an environmental scan and a litterature study that collected different aspects to consider while producing experiences. The conclusions presented the following aspects to consider: emotions, time, the city brand, passenger flows and passenger types. The environmental scan mentiones the different types of commercial experiences that the following airports have: Singapore Changi (SIN), Amsterdam Schipol (AMS) and Seoul Inceon (ICN). To conclude, the paper brings up four points to consider when creating an experience-area at a developing airport. Keywords: Experience production, Experience areas, Airport environment.

Place, publisher, year, edition, pages
2016. , 50 p.
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik, Upplevelseproduktion, upplevelseområden, flygplatsmiljöer
URN: urn:nbn:se:ltu:diva-58700Local ID: f47a49bf-84db-476b-b10a-2c838afa640cOAI: diva2:1032088
Subject / course
Student thesis, at least 15 credits
Educational program
Professional Experience Production, bachelor's level
Validerat; 20160706 (global_studentproject_submitter)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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