Prestationsmätning och arbetsmotivation inom dagligvaruhandeln
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
By using well-designed systems for performance measurement, organizations can motivate and influence behavior in the desired direction. Earlier studies in performance measurement generally focus on the higher levels within organizations. It is also important to know more about performance measurement at lower levels and from the employees’ perspective. In the FMCG sector, performing and motivated front-line employees are important in order to create competitive advantages. This study aims to describe and analyze the relationship between performance measurement and its impact on work motivation from a front-line employee perspective within the FMCG sector. Previous studies express that effective performance measurement will lead to work motivation and is in this study defined as fulfilling; goal congruence, controllability, understanding, participation and feedback. Work motivation factors identified in this study are; appreciation, affiliation, development, responsibility, rewards, tasks and balance between work and leisure. To be able to fulfill the purpose of the study a quantitative survey was made and 55 employees at the front-line level in the FMCG sector participated in the study. It was found that performance measurement leads to the fulfillment of work motivation factors, since there was a positive correlation between the effectiveness of performance measurement and performance measurement impact on work motivation factors. This was analyzed by a regression analysis.
Place, publisher, year, edition, pages
2014. , 42 p.
Social Behaviour Law
Samhälls-, beteendevetenskap, juridik
IdentifiersURN: urn:nbn:se:ltu:diva-57792Local ID: e6a632cf-2ec4-42f5-8b9f-dc11fc6937caOAI: oai:DiVA.org:ltu-57792DiVA: diva2:1031180
Subject / course
Student thesis, at least 15 credits
Business Administration, bachelor's level
Validerat; 20140815 (global_studentproject_submitter)2016-10-042016-10-04Bibliographically approved