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Knowledge management in virtual teams: a multiple-case study of Deloitte and Touche, KPMG and Öhrlings PWC
2003 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The purpose of this thesis is to gain a better understanding of how organizations with entirely knowledge-based services are using Knowledge Management (KM) in virtual teams. Our research explores, describes and begins to explain how knowledge is managed, how KM strategies are used and what the critical success factors in virtual teams are. In our quest for answers, we have conducted a multiple-case study with three companies. Our findings show that managing KM in virtual teams depends on both internal and external knowledge sharing and interaction. The findings concerning the KM strategy indicated that organizations should appoint a specified position for handling the knowledge flow. Finally, the critical success factors in virtual teams showed strong influence from stress related levels together with the ability to allow internal and external knowledge sharing.

Place, publisher, year, edition, pages
Keyword [en]
Social Behaviour Law, Knowledge Management, Virtual Teams, Learning Organizations, Data, Information, Knowledge, Intelligent agents, Intellectual resources, Strategy, Sense making, Database, Learning, Education, Technology, Communication, Interaction, Sharing, Trust, ICT, KM
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
URN: urn:nbn:se:ltu:diva-56789ISRN: LTU-SHU-EX--03/072--SELocal ID: d88903df-797b-48d2-b7fe-966080aa70f8OAI: diva2:1030176
Subject / course
Student thesis, at least 15 credits
Educational program
Electronic Commerce, master's level
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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