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A Process-Oriented Perspective on Evaluation of the Impact of Information Technology on Distribution Company Performance in view of Organisazational Infrastructures
2014 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The link between information technology investments and company value as a part of examination has maintained attention among IS examiners during previous years. Based on literature review of available work at corporate level productivity, researchers have developed three diverse approaches in assessing the correlation between IT implementation and productivitymeasures. Generally, the first two methods concentrate on the effects of IT investment on straight, intermediary, financial and non-financial measures ofefficiency. None of these two methods could definitely prove either a straight relationship or lack of such a relation. The third method, "complementary"method, studies the IT implementation however highlights the function ofcomplementary investments that improve and complete the ITimplementation. Recently, some studies focus on process-oriented method, which give emphasis to evaluation of impact of information technologiesfrom process to process capabilities, and from capabilities to performance.Nevertheless, there has been no well-founded experimental research on process-oriented assessment of impact of IT simultaneously consideringcomplementary investment. The current research aims to evaluate the level of impact of IT on organization process and the effect of these processes oncapabilities. Finally, the impact of capability improvement on performance will be assessed. Outcomes demonstrate significant relation among processinfluence, capability improvement and performance advancement.Conversely, this thesis evaluates the impact of interaction between IT and organizational infrastructure. Data from 109 distribution companies weregathered in a field survey. The empirical work indicated the constructed measures’ reliability and validity. The results prove the modest consequence of organizational infrastructure as one of information technologycomplementary. In addition, by studying process oriented method, the result of analysis shows the noteworthy influence of IT on operational andmanagerial processes of organizations whereas these processes' impressionadvance capabilities of organizations appreciably.

Place, publisher, year, edition, pages
2014.
Keyword [en]
Social Behaviour Law, information technology, process framework, Performance, it complementary, Inter-organizational infrastructure
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
Identifiers
URN: urn:nbn:se:ltu:diva-56383Local ID: d292c8d2-0b5b-42c0-8d15-8c66db81b273OAI: oai:DiVA.org:ltu-56383DiVA: diva2:1029770
Subject / course
Student thesis, at least 15 credits
Educational program
Business Administration, master's level
Supervisors
Note
Validerat; 20140925 (marikav)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf