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Hur avvikelsehantering kan utnyttjas för att bidra till ständiga förbättringar samt minskade kvalitetsbristkostnader
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

To constantly improve and develop processes is a mandate in order to stay competitive in global society. Without working with continuous improvements and cost reductions organizations end up undeveloped. It may even result that they lose their competitive advantage in global markets. The factors, continuous improvements and cost reductions, in quality have made organizations to work with deviations to find opportunities where improvements and cost reductions can be applied in organizations.This bachelor thesis is carried out at Lulea University of Technology together with Glasfiber & Plastprodukter AB which deals with purchasing and supplying various kinds of plastic products. The background to the work is that the board found it would be beneficial to let a team analyze their deviations. Measure and report the deviations that occur within a business are not difficult. The difficult part is to implement an improved approach to correcting such problems. Implementation of the improved approach is important in order to reduce the cost of poor quality associated with the deviations and to continuously improve an organization.The aim of the study was to analyze how deviations management systems are designed, and how the work with deviations management processes looks like, from deviation to a corrective action. The study also aimed to examine if the work with deviations contributes to continuous improvements and reduced quality costs.Literature review and a case study approach have been used in this study to fulfill the purpose of the research aim. The literature study was done using literature and well established theories including Sörqvist (2001, 2004) and Bergman & Klefsjö (2007). Data was obtained from analyzes of existing deviation statistics and observations and interviews of the entire business Glasfiber & Plastprodukter AB in Kungsbacka. This study is limited to only observing internal processes within the business unit Glasfiber & Plastprodukter in Kungsbacka. This study will furthermore just focus on deviations within the warehouse and more specific the deviations “fel vid orderplock”. The analysis resulted in a number of factors that are considered critical and should be taken into consideration when working with deviation management, continuous improvements and quality costs. These factors are also what the writers recommend Glasfiber & Plastprodukter AB to work with as: Implement the right corporate culture regarding quality work and create commitment among both managers and employees. Build and maintain standardized systems, and standardized work regarding continuous improvements with help of tools such as PDCA. Build and maintain cost bases and connect deviations to these cost bases in order to measure the actual costs of each individual deviation.

Place, publisher, year, edition, pages
2013. , 71 p.
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
URN: urn:nbn:se:ltu:diva-55873Local ID: caee2c86-34c8-406f-b8d1-60310d1448a6OAI: diva2:1029257
External cooperation
Subject / course
Student thesis, at least 15 credits
Educational program
Industrial and Management Engineering, bachelor's level
Validerat; 20130812 (global_studentproject_submitter)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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Brantberg, JesperAndersson, Ola

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