Politikers förväntningar på balanserad styrning inom offentlig hälso- och sjukvård: En fallstudie i Norrbottens läns landsting
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The private sector's effort to make their organizations more effective contributes to the continuous development of new performance management models. In the early 90´s these models started to spread to the public sector under the banner of an idea called New Public Management. The most common model to be picked up by the public sector was Balanced Scorecard. Norrbottens läns landsting (NLL), a Swedish public healthcare organization, is the next organization in line to implement Balanced Scorecard and they will introduce the model to their organization during 2013. In this thesis we aim to examine the specific expectations of the organization regarding this reform. Thus the purpose of this thesis is to increase understanding of the expectations county politicians have for future implementation and application of Balanced Scorecard. After a thorough examination of available literature, research and theories we were able to conclude that the politicians’ expectations of the reform are crucial to the success of the implementation and the future application of the model. We therefore decided to interview a number of county politicians and were able to make some conclusions from the gathered information. Our interpretation of the politicians’ expectations on the implementation process was that they overall were cautiously optimistic. While they all expected some problems on the way, they all believed it to be feasible. The politicians’ expectations for the future application appeared mainly involve strengthening their own position in the organization; they especially felt that the administrators had too much influence today. Overall, we found that the politicians' expectations on Balanced Scorecard were very high.
Place, publisher, year, edition, pages
2013. , 66 p.
Social Behaviour Law
Samhälls-, beteendevetenskap, juridik, Balanserad styrning, förväntningar, offentliga organisationer, politiker, New Public Management
IdentifiersURN: urn:nbn:se:ltu:diva-54415Local ID: b5eac7ea-8d6b-4c5e-89e5-8f873805ed96OAI: oai:DiVA.org:ltu-54415DiVA: diva2:1027796
Subject / course
Student thesis, at least 15 credits
Business Administration, bachelor's level
Validerat; 20130620 (global_studentproject_submitter)2016-10-042016-10-04Bibliographically approved