Attityder till och användbarhet inom självservice: En kvalitativ studie
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The purpose of this study was to examine the attitude end users had to an airports self-service kiosks, and provide recommendations regarding the usability, to those who will design userinterfaces for similar services. This was a qualitative study in which respondents were askedto answer a questionnaire that was based on questions about the attitude of self-service and how usability factors: appearance, language, structure and interaction matters. The study was based on theories of self-services, user interfaces, usability and previous research on attitudes to self- services. The study's empirical data consists of the information obtained from the survey. The study showed that there was a positive attitude to self-service kiosks. The attitude to self- services is similar between men and women and it is primarily younger who prefer self-services while older still believe that personalized service is the best option. Usability factors that are important to the end users are mainly interaction and structure. The appearance and a simple language was according to the survey less important.
Place, publisher, year, edition, pages
2016. , 34 p.
Social Behaviour Law
Samhälls-, beteendevetenskap, juridik, Användbarhet, användargränssnitt, flygplats, självservice
IdentifiersURN: urn:nbn:se:ltu:diva-52644Local ID: 9c083b4e-f224-4b42-ac3b-3d5bcab090baOAI: oai:DiVA.org:ltu-52644DiVA: diva2:1026015
Subject / course
Student thesis, at least 15 credits
Systems Sciences, bacheor's level
Validerat; 20160622 (global_studentproject_submitter)2016-10-042016-10-04Bibliographically approved