Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Attityder till och användbarhet inom självservice: En kvalitativ studie
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The purpose of this study was to examine the attitude end users had to an airports self-service kiosks, and provide recommendations regarding the usability, to those who will design userinterfaces for similar services. This was a qualitative study in which respondents were askedto answer a questionnaire that was based on questions about the attitude of self-service and how usability factors: appearance, language, structure and interaction matters. The study was based on theories of self-services, user interfaces, usability and previous research on attitudes to self- services. The study's empirical data consists of the information obtained from the survey. The study showed that there was a positive attitude to self-service kiosks. The attitude to self- services is similar between men and women and it is primarily younger who prefer self-services while older still believe that personalized service is the best option. Usability factors that are important to the end users are mainly interaction and structure. The appearance and a simple language was according to the survey less important.

Place, publisher, year, edition, pages
2016. , 34 p.
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik, Användbarhet, användargränssnitt, flygplats, självservice
Identifiers
URN: urn:nbn:se:ltu:diva-52644Local ID: 9c083b4e-f224-4b42-ac3b-3d5bcab090baOAI: oai:DiVA.org:ltu-52644DiVA: diva2:1026015
Subject / course
Student thesis, at least 15 credits
Educational program
Systems Sciences, bacheor's level
Supervisors
Note
Validerat; 20160622 (global_studentproject_submitter)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

Open Access in DiVA

fulltext(1174 kB)48 downloads
File information
File name FULLTEXT02.pdfFile size 1174 kBChecksum SHA-512
1b1d7193135240304917ac0d9190709a513d399c17a798b4f60666325172415ec5de20663763875dee4f6ecbbad19343401e3ac2ae66072731bc6e9372dfb486
Type fulltextMimetype application/pdf

Search outside of DiVA

GoogleGoogle Scholar
Total: 48 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 116 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf