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Förbättrande av processen för hantering av kundreklamationer genom offensiv kvalitetsutveckling
2009 (Swedish)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Place, publisher, year, edition, pages
2009.
Keywords [en]
Social Behaviour Law
Keywords [sv]
Samhälls-, beteendevetenskap, juridik, process, processförbättring, processkartläggning, offensiv, kvalitetsutveckling, hörnstenar, lean, lean tools, mål, vision, strategier
Identifiers
URN: urn:nbn:se:ltu:diva-49874ISRN: LTU-EX--09/072--SELocal ID: 7307ba55-df45-44d1-ac3a-a7ef299ac1a2OAI: oai:DiVA.org:ltu-49874DiVA, id: diva2:1023222
Subject / course
Student thesis, at least 30 credits
Educational program
Industrial and Management Engineering, master's level
Examiners
Note
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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fulltext(3183 kB)46 downloads
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b68057ed6cad42d98a3bece1b16c4356bcb5d8b4191711d62cc8b6c55418fe117a741ccd6153ad050be02032659323c42a17e4ef041c7c16c3ce541920d33f33
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf