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Förbättrande av processen för hantering av kundreklamationer genom offensiv kvalitetsutveckling
2009 (Swedish)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Place, publisher, year, edition, pages
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik, process, processförbättring, processkartläggning, offensiv, kvalitetsutveckling, hörnstenar, lean, lean tools, mål, vision, strategier
URN: urn:nbn:se:ltu:diva-49874ISRN: LTU-EX--09/072--SELocal ID: 7307ba55-df45-44d1-ac3a-a7ef299ac1a2OAI: diva2:1023222
Subject / course
Student thesis, at least 30 credits
Educational program
Industrial and Management Engineering, master's level
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

Open Access in DiVA

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