Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Internet banking: a comparative study from Sweden and China
2004 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The Internet is the driving engine of the new economy and it has given birth to Internet banking. It allows the banks to delegate tasks to the customers. Thus, Internet banks are providing all traditional services through the Internet. The purpose of this study is to gain a deeper understanding on the role of websites in Internet banking. In order to find out the research questions, Swedish and Chinese customers were selected as samples for case studies. The findings and conclusions of this study indicated that there are several factors that influence consumers on Internet banking websites and various variables which enhances customers’ service in Internet banking.

Place, publisher, year, edition, pages
2004.
Keyword [en]
Social Behaviour Law, Internet banking, website design, customer service
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
Identifiers
URN: urn:nbn:se:ltu:diva-49571ISRN: LTU-SHU-EX--04/110--SELocal ID: 6e66afb1-d928-4c3a-8398-4a104eb89938OAI: oai:DiVA.org:ltu-49571DiVA: diva2:1022918
Subject / course
Student thesis, at least 15 credits
Educational program
Electronic Commerce, master's level
Examiners
Note
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

Open Access in DiVA

fulltext(904 kB)31 downloads
File information
File name FULLTEXT01.pdfFile size 904 kBChecksum SHA-512
7ed423d19bcd32d3d617f55ba600fccd22ab5588122407b2a8aafe4930f514decd01d54745487796bb926467c415478e7b847b736f39139d1667053440d19be1
Type fulltextMimetype application/pdf

Search outside of DiVA

GoogleGoogle Scholar
Total: 31 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 45 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf