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Kunden har inte alltid rätt, men berätta det inte för dem: en kvalitativ studie av supportteknikers upplevelse av kundaggression
2009 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Place, publisher, year, edition, pages
2009.
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik, coping, emotionell reglering, kundtjänst, supportcenter, supporttekniker, kundaggression
Identifiers
URN: urn:nbn:se:ltu:diva-48639ISRN: LTU-C/DUPP--09/010--SELocal ID: 61141d8a-1ecf-47a0-bbde-10003c00b741OAI: oai:DiVA.org:ltu-48639DiVA: diva2:1021982
Subject / course
Student thesis, at least 15 credits
Educational program
Psychology, master's level
Examiners
Note
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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fulltext(309 kB)19 downloads
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Type fulltextMimetype application/pdf

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
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