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Zen and the smartphone: How an increasingly connected world affects IT-professionals' experiences of technostress
2012 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Mobile computing, on the current scale, is a relatively new concept and it is unclear how it affects the balance between work time and spare time. Burnout itself is a known and well-­‐studied concept, and science is aware of the concept “technostress”, but little has been done by way of studying how they interact and how use of mobile ICT affects them. Burnout has a high organizational and individ-­‐ ual cost, and we do well to better understand how to reduce and prevent it.In this thesis work, we have surveyed IT-­‐professionals and asked questions about their work habits, their separation between work time and spare time, and their experiences of burnout indicators. We have attempted a multifaceted study in order for us to understand how various factors are correlat-­‐ ed with work habits and burnout.To understand burnout and technostress, we have primarily relied on the works by Maslach et al. (1996) and Ragu-­Nathan et al. (2008), respectively. Their works have informed our fact-finding process and helped create a lens through which to understand our results.Our results indicate that burnout and technostress are correlated to use of mobile ICT, but not overly so. We have also found that individual differences are correlated with the level of burnout experienced; age positively correlated, education and general computer knowledge negatively correlated, and women experiencing more burnout than men do.Keywords: Maslach Burnout Inventory, Work-­life Balance, Technostress, Information- and communication technologies, Mobile ICT, Employees work habits

Place, publisher, year, edition, pages
2012. , 62 p.
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik, Maslach Burnout Inventory, Work-life Balance, Teknostress, Informations- och kommunikationsteknologier, Mobil iKT, Employee work habits
URN: urn:nbn:se:ltu:diva-48267Local ID: 5ba29e5b-9e3d-4a20-a62b-accdc2d3457cOAI: diva2:1021608
Subject / course
Student thesis, at least 15 credits
Educational program
Systems Sciences, bacheor's level
Validerat; 20120705 (anonymous)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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