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Service quality, customer satisfaction, customer experience and behavioral intention in Iranian retail stores
2008 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The Conceptual Framework regarding Service Quality, Customer Satisfaction, Customer Experience and behavioral Intention in Iranian Retail Stores with 500 questionner shows the effectiveness of the Experience for the Customers in the Retailing Industry.

Place, publisher, year, edition, pages
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
URN: urn:nbn:se:ltu:diva-48193ISRN: LTU-PB-EX--08/050--SELocal ID: 5ab5282c-9025-49a2-b569-4606f5f12554OAI: diva2:1021533
Subject / course
Student thesis, at least 30 credits
Educational program
Electronic Commerce, master's level
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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