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Service quality, customer satisfaction, customer experience and behavioral intention in Iranian retail stores
2008 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The Conceptual Framework regarding Service Quality, Customer Satisfaction, Customer Experience and behavioral Intention in Iranian Retail Stores with 500 questionner shows the effectiveness of the Experience for the Customers in the Retailing Industry.

Place, publisher, year, edition, pages
2008.
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
Identifiers
URN: urn:nbn:se:ltu:diva-48193ISRN: LTU-PB-EX--08/050--SELocal ID: 5ab5282c-9025-49a2-b569-4606f5f12554OAI: oai:DiVA.org:ltu-48193DiVA: diva2:1021533
Subject / course
Student thesis, at least 30 credits
Educational program
Electronic Commerce, master's level
Examiners
Note
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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fulltext(3922 kB)103 downloads
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File name FULLTEXT01.pdfFile size 3922 kBChecksum SHA-512
64f8e3d5308d68057bb3de94943a1af26eb33f16e963add47c39988c94bc834cb50f3808d60db2f278218306f2cc0e684246ff8a72aaafbc1a19321db8feb4b4
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
  • html
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  • asciidoc
  • rtf