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Upplevda möjligheter och problem med Balanserad styrning inom en svensk kommun: En kvalitativ studie av Balanserad styrning inom Skellefteå kommun
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

New management models in the private sector have long been important to the development and have recently spread to the public sector. The New Public Management (NPM) is the generic term for non –profit public organizations in ways that increasingly mimic the private sector, in their way of act to modernize the work of the organization. A common management model that the public sector has picked up is the Balanced Scorecard (BSC), or the Swedish name Balanserad styrning. In Skellefteå municipality has BSC existed for a long time and is an established management model in the municipality. In our study we examine the actors experience when using BSC and to identify the problems and opportunities as they have discovered during the process of using the BSC within the municipality. During our literature research in the area we found that how they worked with the management model was of great importance to how actors perceive BSC. We chose to do a number of qualitative interviews with selected participants in Skellefteå municipality who have good insight into the work of the BSC. The participants were selected on the basis of Kouzes and Mico's (1979) study where they divide up public organizations in the three areas where we have politicians, officials and professional occupation. In Skellefteå municipality we could see where in the organization you work had significant impact on how they experience the application of Balanced Scorecard. The authority of leisure time turned out to have a largely positive picture of the Balanced Scorecard while the authority of upper secondary school had a more negative view of the Balanced Scorecard.

Place, publisher, year, edition, pages
2014. , 60 p.
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik, Balanserat styrkort, Balanced scorecard, Balanserad styrning, offentlig sektor, kommun, health care, New public management, Domain theory
URN: urn:nbn:se:ltu:diva-47141Local ID: 4b9e64b6-b6a0-435f-b5e1-cbb485fc4502OAI: diva2:1020460
Subject / course
Student thesis, at least 15 credits
Educational program
Business Administration, bachelor's level
Validerat; 20140616 (global_studentproject_submitter)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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