How the Internet of Things impact the product service system: A case study at two companies
Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
There is a phenomenon that has the potential to change everyday-‐life of end users as well as business users. This phenomena is called Internet of Things (IoT) and consists of things having the ability to be identifiable, to communicate and to interact through the help of various technologies. IoT could help to create more innovative products in our competitive and globalized world. There has for some while now been a trend towards integrating products and services in a single offering, which also have been used for competitiveness, and how to combine this can be called Product Service System (PSS). When including IoT in a PSS is it likely that IoT is a fundamental change that influences the widely accepted way of working with and in the product and service development of a PSS. Companies must understand possible changes in the product and service development process, capabilities and when the supplier and customer are creating value together, in so called value co-‐creation, as one otherwise have a development process that does not create the desired output, does not find and solve problems that lead to anything of value or create any real value for the customer. It is therefore necessary to understand how IoT affects an organization and the purpose of this study is therefore to create increased understanding of how IoT influence the product and service development in a PSS context. Four projects which concerns IoT in a PSS context at two case study companies have been studied to understand the influence of IoT on product and service development process, capabilities and value co-‐creation. The results shows that there is a need for integration between the product part and service part of a company, a greater need of customer involvement in the development process and a need for the process itself to adjust to better suit with IoT. The capabilities in the development should include to question the current situation, ask catalytic questions and choose the right problem in the problem finding where problem solving should include to increasingly work together in groups with more sets of knowledge accompanied by trial and feedback. The company must also acquire capabilities to include external actors. The results of this study shows that value co-‐creation is increasingly happening but it can be questioned if it is IoT itself that creates the implication or if it caused by the offering of a service instead of a product. Furthermore, the study discussed that the literature concerning the problem finding and problem solving approach, PSS and IoT has not been studied together in the same context and this study therefore contributes with new grounds in and across these areas of literature. In light of this study must managers review how IoT specifically influences the own organization, how the organization should look like to include capabilities needed, how to practically include other actors in the development process and how to handle hazards concerning knowledge sharing.
Place, publisher, year, edition, pages
2015. , 70 p.
Social Behaviour Law
Samhälls-, beteendevetenskap, juridik, Internet of Things, Product Service System, product and service development, capabilities, value co-creation
IdentifiersURN: urn:nbn:se:ltu:diva-46265Local ID: 3e6b6807-edb3-491a-81ab-6cd5c3774cf5OAI: oai:DiVA.org:ltu-46265DiVA: diva2:1019578
Subject / course
Student thesis, at least 30 credits
Industrial and Management Engineering, master's level
Validerat; 20150616 (global_studentproject_submitter)2016-10-042016-10-04Bibliographically approved