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In Search of Process Integration and Entity Collaboration: A cross sectional study of the births and deaths registry of Ghana and the Ghana Immigration Service
2011 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Process integration refers to the management of various sets of activities that aims at seamlessly linking relevant business processes within and across firms and eliminating duplicate or unnecessary parts of the processes for the purpose of building a better-functioning supply chain. Business processes should be operated in a manner which will reduce cost, bring in more revenue as well as reducing lead time. Government of Ghana passport acquisition is cumbersome due to the procedures involved. It is essential that government agencies like the Birth and Deaths Registry (BDR) and Ghana Immigration Service (GIS) employ dynamic and best practices to enhance the acquisition of passport thereby engendering customer satisfaction and enhance customer confidence in the process.The research questions that shaped the study were: What internal and external processes of the two (BDR and GIS) entities can be integrated to facilitate the acquisition of Government of Ghana Passport? And how can the two entities collaborate to enhance their respective operational processes?A cross-sectional exploratory research design employing the survey, questionnaire and interview strategies were used to answer the research questions.The major findings were that officials of both institutions thought their respective operational processes were complex; however, simplifying the processes would also compromise on the integrity and security of the inputs and end-products of birth certificates and the passport respectively. This finding however run contrary to the view of the clients and customers of the two institutions who maintained the position that the processes of the institutions were unduly long and time consuming. The findings pointed to development that the two organizations liaise with each other by regularly updating information deemed relevant for the effective discharge of their respective mandates. However, collaboration among the entities was viewed as a timely antidote with the potential to arrest the unconventional practices of multiple registrations in the acquisition of birth certificates and passports, as well as reducing the lead time.Keywords: Process Integration, Entity Collaboration, Births and Deaths Registry, Ghana Immigration Service

Place, publisher, year, edition, pages
2011. , 93 p.
Keyword [en]
Social Behaviour Law
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
URN: urn:nbn:se:ltu:diva-44819Local ID: 290f9287-4e94-4052-af52-d1f5af42b780OAI: diva2:1018098
Subject / course
Student thesis, at least 15 credits
Educational program
Business Administration, master's level
Validerat; 20111017 (anonymous)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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