Kvalitetssäkring av leveransprocesser för IT-system
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The development is constantly moving forward and it applies to continue to deliver and produce competitive products. Today the IT-systems are integrated to each other and they are often composed in different packages, compared with 20 years ago when the systems were more isolated. The integration and the communication between systems and functions is making the demand handling more difficult which is making a larger need of supply-chains with quality assurance. The customers decides which quality is needed and also contributes to the evolution of factors and aims regarding quality of supplies, this according to the need of customers, expectations and wishes. The guarantee of quality is a link to reduce delay and unnecessary problems. Instead you want to create effective supply-chains which support and could be measured trough good documentation. The study has research an company’s supply-chain for an specific IT-system with focus on quality assurance. Observations and interviews has been conducted with employees and customers, the study investigate how the process, the collaboration and communication looks like in the supply-chain. In the qualitative study has there been two research questions. How does todays supply-chains executes and which deficiency could there be? How can the supply-chain be changed so good quality, delivery and customer’s satisfaction is accomplished? The empirical material indicates that work with quality is not given priority to and there are many possible potential improvements to create an quality assurance supply-chain. Today the process is described in different ways with different parts and content, both by the employees and the customers. It makes it unclear both in and outside the company. Further it can be established that today there are many deliveries delayed which creates disaffection instead of customer satisfaction.
Place, publisher, year, edition, pages
2016. , 57 p.
Social Behaviour Law
Samhälls-, beteendevetenskap, juridik, Kvalitet, kvalitetssäkring, leveransprocess, process, informationssystem, kundnöjdhet, IT-system, kravhantering, leveransservice
IdentifiersURN: urn:nbn:se:ltu:diva-44662Local ID: 26fab3fa-7929-4631-8929-90fc23bb2a3eOAI: oai:DiVA.org:ltu-44662DiVA: diva2:1017941
Subject / course
Student thesis, at least 15 credits
Systems Sciences, bacheor's level
Validerat; 20160110 (global_studentproject_submitter)2016-10-042016-10-04Bibliographically approved