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Standardized implementation of Q1: Ford quality trustmark
2007 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Brose is a supplier to the automotive industry, with more than 40 vehicle brands as customers. It is world market leaders in door system and window regulators and European market leader in seat system. The management system in the new plant in Gothenburg, Sweden, is certified according to ISO 14001 and TS 16949. At the outset of this study the company was ready to go towards a new step, fulfilling customer demands from Ford and Volvo cars to become certified according to Q1, which is a standard for management sub systems including fundamental quality and manufacturing disciplines. Brose wanted the authors to lead the implementation work in Gothenburg and to make a standardized work model for other new plants. The collection of data has come through interviews and brochures, which were then analysed and used when creating a model for implementation. Q1, TS 16949 and ISO 14001 are similar to a number of other standards. We have gone through some of them and made comparisons in order to find ways to facilitate the implementation of Q1. When working with quality systems it is necessary to create awareness for the employees and set goals for the implementation work. There is also a need to educate employees and build up trust for the system to make it usable for the company. The implementation work has to be delegated to be able to create awareness between the employees and to make them feel needed. Recurring meetings and learning are key elements to build a successful quality work. The team spirit in the company comes from the managers expressing their gratitude to all employees and making them aware of the situation, the work towards customer satisfaction.

Place, publisher, year, edition, pages
Keyword [en]
Technology, Quality, TQM, Implementation, Planning, Six sigma, DMAIC
Keyword [sv]
URN: urn:nbn:se:ltu:diva-42966ISRN: LTU-EX--07/082--SELocal ID: 0e6d95d4-3b3a-4127-89de-5c865a379384OAI: diva2:1016193
Subject / course
Student thesis, at least 30 credits
Educational program
Industrial and Management Engineering, master's level
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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