Översättning av balanserade styrkorts mål och prestationsmått mellan nivåer i en offentlig verksamhet
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The aim was to interpret and understand how the objectives and performance measures in the balanced scorecards are translated into operational level in a municipality. Six qualitative interviews were conducted on three organizational levels in two different administrations. It appeared that there were differences in how objectives and performance measures were translated to operational level in the two test administrations. The differences were largely based on the communication between the levels of the organization functioned better in one administration. It was found that communication problems in the second administration was due to time constraints. There were also concerns relating to dual missions at the operational level, which accentuated the problems of communication. This dual mission means that in addition to follow the balanced scorecards the management also had to include requirements to comply with a state mandate. A problem that appears in the public sector is the difficulty of formulating objectives that are based on soft values so that they can be measured. The difficulty is that people interpret a specific soft value different and it makes it difficult to measure whether we succeed in achieving the objectives or not. For future studies there is a possibility of extending the study to include also municipal council, board and employees at the operational level. It would also be interesting to study the methods used in the public sector to measure objectives that are based on soft values.
Place, publisher, year, edition, pages
2011. , 50 p.
Social Behaviour Law
Samhälls-, beteendevetenskap, juridik, balanserade styrkort, offentlig verksamhet, mål, prestationsmätning, översättning, nedbrytning, uppföljning, mjuka värden, kommunikationsproblem
IdentifiersURN: urn:nbn:se:ltu:diva-42902Local ID: 0d9dd5fa-cad2-4c2a-9439-2d4ffa8385f0OAI: oai:DiVA.org:ltu-42902DiVA: diva2:1016128
Subject / course
Student thesis, at least 15 credits
Business Administration, bachelor's level
Validerat; 20110617 (anonymous)2016-10-042016-10-04Bibliographically approved