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Ordering routines at Scania Deutschland GmbH: a case study with focus on improving the spare-part order process
2003 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

With a decreasing market for trucks and low volumes of sales, service and maintenance has come to constitute an important source of income for truck manufacturers. A further tendency in the business is that the general interest in service quality, for instance within sales warranties and maintenance, has increased considerable. Hence, it has become extremely important to focus on handling and improving service quality. Nowadays, when the customer perceives little technical difference between competing offers, manufacturing companies need to create differential advantages through added value. For Scania Deutschland GmbH, this implies focusing on the customers, as well as improving the section of service and maintenance. An important factor within service and maintenance is to secure supply of spare-parts to the retailers. It has further been shown essential to maintain a stable inventory management at the central warehouse as well as at the retailers. Hence, the order routines must function smoothly. This thesis work is a product of the endeavour for lowering costs and improving the order process, with focus on the order placement between the retailers and the central warehouse. The aim for Scania Deutschland GmbH is to increase the orders placed on a daily basis, i.e daily stock orders, implying an increased inventory planning at the retailers. Consequently, the purpose of this thesis is to identify factors that restrain an increased level of daily stock orders. I have explored and described the order process at Scania Deutschland GmbH, and as a result identified factors that restrain the level of daily stock orders. The findings show that an increased level of daily orders would lower the transportation costs for Scania Deutschland GmbH. It can also be concluded that placing daily stock orders involve lower costs for the retailers than for other types of orders. A strict inventory control including control of problem spare-parts, together with a higher safety stock, will secure the supply of spare-parts. Finally, it was found that increased feedback and improved information flow would have a positive impact on the usage of daily orders.

Place, publisher, year, edition, pages
Keyword [en]
Technology, orderrutiner, ordering routines, logistik, reservdelar
Keyword [sv]
URN: urn:nbn:se:ltu:diva-42712ISRN: LTU-EX--03/293--SELocal ID: 0afdd262-9dea-4113-91ff-f78c6822cba6OAI: diva2:1015938
Subject / course
Student thesis, at least 30 credits
Educational program
Computer Science and Engineering, master's level
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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