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Did the message go through?: a qualitative study on communication-mapping as a safety assessment and development tool at LKAB
2010 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Security as a field of research is influenced by many different disciplines. By its nature, security do not only emphasizes on keeping assets safe, but also to protect companies. Subsequently, every field that could include keeping these assets safe and to protect interests could be within the span of security research. This thesis focuses on the notion that studies within the area of communication and social sciences could be seen as beneficial tools in order to develop company safety. The main perspective taken is communication processes, with the aim to create further understanding on how employees perceive them. The theoretical groundings is both in communication in general and in how communication affects safety. Interviews with 14 employees within LKAB Division Mining were conducted. The main results show problems and possibilities both within the system-dependent and verbal areas. Hence, to avoid rumors, system-based messages should be more comprehensible and quicker spread at the managerial level and enhanced group possibilities of being sender of information through more clear distinctions of work roles could be sought. It could also be beneficial to create ways for every line within the organization to give feedback on decisions. Finally, the company should take into regard employees’ ability to utilize, understand, and accept efforts made in the company, and, especially, when it comes to safety, before establishing rules or directives. These efforts might strengthen both the communication within the company and the acceptance of future development in the security practices.

Place, publisher, year, edition, pages
Keyword [en]
Social Behaviour Law, Security, Communication, Psychology, Industrial safety, Organizational theory
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
URN: urn:nbn:se:ltu:diva-42587ISRN: LTU-PB-EX--10/029--SELocal ID: 09473056-59b6-43ea-a465-b54523044c03OAI: diva2:1015810
Subject / course
Student thesis, at least 30 credits
Educational program
Psychology, master's level
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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