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Clients as initiators of change: the need for problem definition in the early stage of the construction process
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Structural and Construction Engineering.
2007 (English)In: Proceedings of 4th Nordic Conference on Construction Economics and Organisation: Development Processes in Construction Mangement / [ed] Brian Atkin; Jan Borgbrant, Luleå: Luleå tekniska universitet, 2007, 151-162 p.Conference paper (Refereed)
Abstract [en]

The construction industry has for a long time received criticism regarding relationship-related issues such as harmful conflicts and disputes, poor collaboration and lack of customer focus and end user involvement. Researchers, practitioners and, perhaps foremost, society as a whole have therefore called for various changes in attitudes, behaviour and tools and techniques used during the construction process as way of increasing the chances of project success and an improved end product. The most important actor in such changes is often argued to be the client, who should initiate and lead change efforts through suitable procurement procedures and management processes. The context for the decision process in the early stage of the construction process is called briefing.The aim of briefing is to define the operational demands and support the development of the business process. Since the early stage of the construction process defines the mission of the project, the client should therefore scrutinise the present situation in order to correct potential difficulties for the project. The results from this study show that lack of integration of the different stakeholders (customers, owners, society and construction sector) can be an obstacle for construction clients wishing to act as change agents.

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2007. 151-162 p.
Research report / Luleå University of Technology, ISSN 1402-1528 ; 2007:18
Research subject
Construction Engineering and Management
URN: urn:nbn:se:ltu:diva-40527Local ID: fb3c79c0-4b00-11dc-ac5f-000ea68e967bOAI: diva2:1014049
Nordic Conference on Construction Economics and Organsiation : 14/06/2007 - 15/06/2007
Godkänd; 2007; Bibliografisk uppgift: Byggherren som förändringsagent: behovet av problemdefiniering i ett tidigt skede av byggprocessen. 4 Nordiska konferensen om byggandets ekonomi och organisation, Utvecklingsprocesser inom byggproduktion; 20070815 (andwan)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

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