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Turning internal product knowledge into external service offers: building PSS capabilities
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
2012 (English)In: The Philosopher's Stone for Sustainability: Proceedings of the 4th CIRP International Conference on Industrial Product-Service Systems, Tokyo, Japan, November 8th-9th, 2012 / [ed] Yoshiki Shimomura; Koji Kimita, Berlin Heidelberg: Encyclopedia of Global Archaeology/Springer Verlag, 2012, 327-332 p.Conference paper (Refereed)
Abstract [en]

The transition from product development towards development of product-service systems (PSS) challenges manufacturing industry today. This paper is based on a case study of a company in the aerospace industry that turned their internal product knowledge into an external service offer, which challenged established structures of the product development process. The process and challenges of the capitalization of internal knowledge were documented as well as the capabilities needed. This case emphasizes the importance of collaboration between different areas of expertise and it also shows that PSS development enhances the need for engineers who are skilled in more than one area.

Place, publisher, year, edition, pages
Berlin Heidelberg: Encyclopedia of Global Archaeology/Springer Verlag, 2012. 327-332 p.
Research subject
Product Innovation
URN: urn:nbn:se:ltu:diva-40252DOI: 10.1007/978-3-642-32847-3_55Local ID: f501ce32-f8e2-44f1-8029-115d86dc9f97ISBN: 978-3-642-32846-6ISBN: 978-3-642-32847-3 (PDF)OAI: diva2:1013774
CIRP International Conference on Industrial Product Service Systems : 08/11/2012 - 09/11/2012
Godkänd; 2012; 20121123 (johwal)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

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Wallin, Johanna
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Innovation and Design

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