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Enhancing the IT service desk function through unobtrusive user profiling, personalization and stereotyping
Monash University, Melbourne, VIC.
Monash University, Melbourne, VIC.
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2007 (English)In: Proceedings of the 14th Annual Workshop of HP Software University Association: hosted by the Leibniz Computing Center and the Munich Network Management Team, July 8-11, 2007 / [ed] H-G Hegering; H. Reiser; M. Schiffers; Th. Nebe, Stuttgart: Infonomic-Consulting , 2007Conference paper (Other academic)
Place, publisher, year, edition, pages
Stuttgart: Infonomic-Consulting , 2007.
URN: urn:nbn:se:ltu:diva-38682Local ID: d23627c0-cf75-11dc-9ad7-000ea68e967bISBN: 9783000216909OAI: diva2:1012183
Annual Workshop of HP Software University Association : 08/07/2007 - 11/07/2007
Uppr├Ąttat; 2007; 20080130 (ysko)Available from: 2016-10-03 Created: 2016-10-03

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Zaslavsky, Arkady

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