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Service delivery strategy for mining systems
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
2003 (English)In: APCOM 2003: 31st International Symposium on Application of Computers and Operations Research in the Minerals Industries / [ed] F.A. Camisani-Calzolari, Johannesburg: South African Institute of Mining and Metallurgy, 2003, 43-47 p.Conference paper, Published paper (Refereed)
Abstract [en]

Product designed characteristics like reliability and maintainability affect maintenance cost, service performance, and therefore product support strategy must be defined during design stage in terms of these two dimensions. Furthermore product support and service delivery strategy has considerable influence on the total life cycle cost and the economic viability of industrial systems/products. The paper presents a concept for the development of service delivery strategy for industrial products with a special reference to mining systems. In this paper we emphasize that the strategy for product support should not be centred only on ‘product' but it should also take into account the service delivery capability of the manufacturers/suppliers and users service organization, users competence and capability, product use location, logistics and infrastructures, etc., to arrive at the best performance and economic results. Such strategy should invariably include services supporting the client apart from considering services supporting the product. The discussion in the paper is based on the experiences from the manufacturing industry engaged in manufacturing of mining systems and the observed trends in technology and management of operation and maintenance of mining systems.

Place, publisher, year, edition, pages
Johannesburg: South African Institute of Mining and Metallurgy, 2003. 43-47 p.
Series
Symposium series / The South African Institute of Mining and Metallurgy, 531
National Category
Other Civil Engineering
Research subject
Operation and Maintenance
Identifiers
URN: urn:nbn:se:ltu:diva-38288Local ID: ca3057c0-04ae-11de-802a-000ea68e967bISBN: 1–919783–46–6 (print)OAI: oai:DiVA.org:ltu-38288DiVA: diva2:1011787
Conference
International Symposium on Application of Computers and Operations Research in the Minerals Industries : 17/12/2003
Note
Godkänd; 2003; 20090227 (ysko)Available from: 2016-10-03 Created: 2016-10-03 Last updated: 2017-11-25Bibliographically approved

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Kumar, Uday
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CiteExportLink to record
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