Change search
ReferencesLink to record
Permanent link

Direct link
Expectations from administrative reforms: an attempt to implement the Balanced Scorecard in a public sector organization
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
2007 (English)Conference paper, Presentation (Refereed)
Abstract [en]

The aim of the study is to explore what politicians, administrators and operative employees in a public sector organization expect from a new administrative reform (i.e. an attempt to implement the Balanced Scorecard). A case study approach was chosen and 13 actors were interviewed. The findings shows that the expectations on changes are highest among the politicians, moderate among the administrators and lowest among the operative employees. The differences can be explained by the way the reform is anticipated to favour or disfavour the actors, which in turn are influenced by the actors' past experiences. Another finding is that most of the expressed expectations concern expectations of the administrative reform, but some expectations also concern expectations on the reform.

Place, publisher, year, edition, pages
Research subject
Industrial Work Environment
URN: urn:nbn:se:ltu:diva-38052Local ID: c500d150-8de3-11dc-a188-000ea68e967bOAI: diva2:1011551
Göteborg Public Management Seminar : 19/11/2007 - 20/11/2007
Godkänd; 2007; 20071108 (kent_n)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

Open Access in DiVA

fulltext(106 kB)6 downloads
File information
File name FULLTEXT01.pdfFile size 106 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Nilsson, Kent
By organisation
Human Work Science

Search outside of DiVA

GoogleGoogle Scholar
Total: 6 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

ReferencesLink to record
Permanent link

Direct link