Expectations from administrative reforms: an attempt to implement the Balanced Scorecard in a public sector organization
2007 (English)Conference paper, Presentation (Refereed)
The aim of the study is to explore what politicians, administrators and operative employees in a public sector organization expect from a new administrative reform (i.e. an attempt to implement the Balanced Scorecard). A case study approach was chosen and 13 actors were interviewed. The findings shows that the expectations on changes are highest among the politicians, moderate among the administrators and lowest among the operative employees. The differences can be explained by the way the reform is anticipated to favour or disfavour the actors, which in turn are influenced by the actors' past experiences. Another finding is that most of the expressed expectations concern expectations of the administrative reform, but some expectations also concern expectations on the reform.
Place, publisher, year, edition, pages
Research subject Industrial Work Environment
IdentifiersURN: urn:nbn:se:ltu:diva-38052Local ID: c500d150-8de3-11dc-a188-000ea68e967bOAI: oai:DiVA.org:ltu-38052DiVA: diva2:1011551
Göteborg Public Management Seminar : 19/11/2007 - 20/11/2007
Godkänd; 2007; 20071108 (kent_n)2016-10-032016-10-03Bibliographically approved