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Total experience management: a conceptual model for transformational experiences within tourism
Luleå University of Technology, Department of Arts, Communication and Education, Media, audio technology and experience production and theater.
2010 (English)In: The nordic conference on experience: research, education and practice in media 2008 : conference proceedings / [ed] Sol-Britt Arnolds-Granlund; Peter Björk, Vaasa: Tritonia , 2010, 46-78 p.Conference paper (Refereed)
Abstract [en]

The emerging Experience Economy will have interesting implications for experience production within tourism. By integrating theoretical frameworks of the Experience Economy with the context of Transmodern tourism, this paper explores concept of transformational offerings into meaningful and learning experiences that contribute to a sustainable world.  Based on theoretical frameworks from Experiential Learning, Tildenian interpretation, Experiencescapes and Maslow´s hierarchy of human needs, a Total Experience Management model of experience production has been developed. This model of TEM could be a tool to transform the Erlebnis aspects of the experience into meaningful Erfahrung and Life Experiences. In the context of sustainability and the intention of Agenda 21 the transformational aspects of experiences can be applied to transform tourists into an engagement of sustainability issues. Nature based tourism can thereby develop innovative themes of transformations within the transformational offerings and economy proposed by Pine and Gilmore 1999.

Place, publisher, year, edition, pages
Vaasa: Tritonia , 2010. 46-78 p.
, Tritoniana, ISSN 1459-1243 ; 10
Research subject
Media and Communication Science.
URN: urn:nbn:se:ltu:diva-37469Local ID: b83f6480-d526-11df-8b36-000ea68e967bISBN: 978-952-67360-0-6OAI: diva2:1010967
Nordic conference on experience : 26/11/2008 - 28/11/2008
Friluftsliv och naturturism ur ett upplevelseperspektiv
Godkänd; 2010; 20101011 (andbra)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

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