Technical communication practices in the collaborative mediascape: A case study in media structure transformation
2016 (English)In: Communication Design Quarterly Review, ISSN 2166-1200 (print), 2166-1642 (online), Vol. 4, no 3, 20-25 p.Article in journal (Refereed) Published
Professional practices in technical communication are increasingly being challenged by the emergence of collaborative media that enable users to access technical information created by non- professionals. At the same time, these technologies also allow technical communicators to provide a continually expanding audience with knowledge and skills needed now more than ever. Through a co-design case study, researchers developed a new and innovative platform for producing and distributing technical information including user-generated content. Moreover, the events of the case included market strategies in which a professional organization moved from a reactive to a more proactive position on collaborative media. In so doing, they outlined a set of new professional roles for technical communicators including editors, curators, facilitators, and community managers.
Place, publisher, year, edition, pages
New York: ACM Press, 2016. Vol. 4, no 3, 20-25 p.
social media, collaborative media, institutional policies, professional practices, mixed methods research
IdentifiersURN: urn:nbn:se:liu:diva-131756OAI: oai:DiVA.org:liu-131756DiVA: diva2:1010268