Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Implementing stakeholder management: a case study at a micro enterprise
2006 (English)In: Conference proceedings: 9th International QMOD Quality Management and Organisational Development Conference, Liverpool John Moores University , 2006, 431-442 p.Conference paper, Published paper (Refereed)
Abstract [en]

In recent years, organisations and particularly business organisations have undergone rapid and significant change. Not least of those changes have been the range of influence and the range of values that the organisation affects and are affected by, both positively and negatively. To survive in that volatile, often ambiguous and always uncertain environment, the contemporary organisation must satisfy a number of stak eholders whose wants and expectations are disparate, often in conflict and subject to change. Nowadays customers, co-workers, suppliers, management, stockholders, government and other groups are often influential enough to merit being considered as stakeholders. Stakeholders are those actors that provide the necessary means or support for the organisation, which, if their wants or expectations are not met, could be withdrawn causing consequential effects on the organisation.Stakeholder theory suggests that to be sustainable, organisations must find a balance between different stakeholder interests. However, stakeholder theory and its implementation are still relatively unexplored. The paper presents a case study where a stakeholder model has been implemented in a micro-enterprise. Results include a revised model based on the experiences from the case. The stakeholder model has been adapted to accommodate a process approach and the PDSA-cycle.

Place, publisher, year, edition, pages
Liverpool John Moores University , 2006. 431-442 p.
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-35666Local ID: a4c82410-baad-11db-b560-000ea68e967bOAI: oai:DiVA.org:ltu-35666DiVA: diva2:1008919
Conference
Quality Management and Organisational Development : 09/08/2006 - 11/08/2006
Note
Godkänd; 2006; 20070212 (ysko)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-25Bibliographically approved

Open Access in DiVA

fulltext(740 kB)33 downloads
File information
File name FULLTEXT01.pdfFile size 740 kBChecksum SHA-512
5fa5e3437b377732ea7e94d5425d6aacba81064299f9b335b92b900772156c9c669917b4d32623cf0396ed0c625979182b6390a0809253ebee9636d7be6c9172
Type fulltextMimetype application/pdf

Other links

http://www.ljmu.ac.uk/QMOD/

Search in DiVA

By author/editor
Johansson, Peter
Reliability and Maintenance

Search outside of DiVA

GoogleGoogle Scholar
Total: 33 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 23 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf