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Towards a framework for developing product/service systems
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0002-9662-4576
2011 (English)In: Functional Thinking for Value Creation: Proceedings of the 3rd CIRP International Conference on Industrial Product Service Systems, Technische Universität Braunschweig, Braunschweig, Germany, May 5th - 6th, 2011 / [ed] Jürgen Hesselbach; Christoph Herrmann, Encyclopedia of Global Archaeology/Springer Verlag, 2011, 44-49 p.Conference paper, Published paper (Refereed)
Abstract [en]

The ongoing transition challenges the way we work since ownership and responsibility for the product we use changes. Increasingly, manufacturers become service providers rather than product providers.So far – the focus on this transition has been on the service dimension itself – and comparatively little has been suggested on how the products themselves are affected when integrating the service and product dimensions.A framework is suggested where the life cycle of a Product/Service System is presented. The framework is represented by five life cycle phases where three actor categories views are represented. The framework is described using examples from different industries/businesses.The intention is that the framework can be used for both B2C and B2B type of relations. One core characteristic is that the “traditional” sales phase is replaced by a sales occasion that occur within different life cycle phases depending on which business context/model is used.

Abstract [en]

Increasingly, manufacturers become service providers rather than product providers. In this work, a framework based on industrial studies is suggested for developing product service system. The framework is represented by six life cycle phases where three actor categories views are represented. The framework is described using examples from different industries/businesses. The intention is that the framework can be used for both B2C and B2B type of relations. One significant characteristic is that the “traditional” sales phase is replaced by a sales occasion that occur within different life cycle phases depending on which business context/model is used.

Place, publisher, year, edition, pages
Encyclopedia of Global Archaeology/Springer Verlag, 2011. 44-49 p.
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Functional Product Development
Identifiers
URN: urn:nbn:se:ltu:diva-30831DOI: 10.1007/978-3-642-19689-8_10Local ID: 4cef2950-b4a1-11de-b769-000ea68e967bISBN: 978-3-642-19688-1 (print)ISBN: 978-3-642-19689-8 (electronic)OAI: oai:DiVA.org:ltu-30831DiVA: diva2:1004060
Conference
CIRP International Conference on Industrial Product Service Systems : 05/05/2011 - 06/05/2011
Projects
CRESCENDO - Collaborative and Robust Engineering using Simulation Capability Enabling Next Design Optimisation, ProViking THINK - Team för Heterogen Innovationskunskap, Fastelaboratoriet – VINNEXC
Note
Godkänd; 2011; 20091009 (tobias)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-25Bibliographically approved

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