4th Generation e-Services: Requirements for the Development of Mobile e-Services
2013 (English)In: eChallenges e-2013 Conference Proceedings / [ed] Paul Cunningham; Miriam Cunningham, Dublin, Ireland: IIMC International Information Management Corporation Ltd , 2013Conference paper (Refereed)
In this paper, we address the predicted fourth generation of e-services, i.e. mobile e-services. As the research area is still new, we examine the fundamentals of mobile e-services, but also more specifically focus on the deployment and usage of these services. We present a prototype e-service, manifesting the characteristics of mobile e-services. User testing is conducted in a real world setting, resulting in qualitative empirical data, which is iteratively analysed, resulting in seven guidelines for the design of mobile e-services. These guidelines are suggestions to design for application and service accessibility, individualization, location utilization, platform independence, service mobility, two-way communication, and usefulness. It is our belief that these guidelines will inform the work on implementing better service mediators in general, and mobile e-services in particular.
Place, publisher, year, edition, pages
Dublin, Ireland: IIMC International Information Management Corporation Ltd , 2013.
Research subject Mobile and Pervasive Computing
IdentifiersURN: urn:nbn:se:ltu:diva-30436Local ID: 43ddefb6-6e8a-40a4-b70c-1c5c5e655b61ISBN: 978-1-905824-40-3OAI: oai:DiVA.org:ltu-30436DiVA: diva2:1003663
eChallenges e-2013 Conference : 09/10/2013 - 11/10/2013
ProjectsNIMO - Nordic Interaction and Mobility Research Platform
Godkänd; 2013; 20130903 (dandan)2016-09-302016-09-30Bibliographically approved