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Unveiling the mysterious needs of users
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
2007 (English)In: Proceedings of the 30th Information Systems Research Seminar in Scandinavia, IRIS 30 / [ed] Tarja Tiainen; Hannakaisa Isomäki; Mikko Korpela; Anja Mursu; Minna-Kristiina Paakki; Samuli Pekkola, Department of Computer Sciences, University of Tampere , 2007, 570-586 p.Conference paper (Refereed)
Abstract [en]

Based on identified trends and weaknesses within IS literature in relation to unveiling the needs of users this paper aims to contribute to the field by presenting a method for eliciting, structuring and understanding user needs. The method, FormIT, is illustrated through a case study focused on increasing citizens' involvement in municipality matters. To FormIT we added a framework based on psychological motivators to structure and understand the needs. The findings from the study can be divided into three clusters. The first focuses on the technical solution, and product and service criteria that motivate the citizens to interact with local and central authorities. The second cluster relates to the needs expressed by the citizens and/or interpreted by the authors. They give an indication of needs that citizens consider important and that need to be considered when developing e-services geared at e-participation and involvement between citizens and public authorities. Finally, the third cluster of findings relate to the method and framework used to elicit, cluster and understand user needs. The most important finding and conclusion here is that the main strength of the framework is the discussion and reflection it generates.

Place, publisher, year, edition, pages
Department of Computer Sciences, University of Tampere , 2007. 570-586 p.
, D - Net Publications, ISSN 1795-4274 ; D-2007-9
Research subject
URN: urn:nbn:se:ltu:diva-30419Local ID: 43633e70-650d-11dc-8a3f-000ea68e967bISBN: 978-951-44-7048-6OAI: diva2:1003646
Information Systems Research Seminar in Scandinavia : 11/08/2007 - 14/08/2007
Godkänd; 2007; 20070917 (ann_joh)Available from: 2016-09-30 Created: 2016-09-30Bibliographically approved

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