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National process of quality management education: the Swedish Example
University West.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2006 (English)In: Conference proceedings: 9th International QMOD Quality Management and Organisational Development Conference, Liverpool John Moores University , 2006, 343-352 p.Conference paper (Refereed)
Abstract [en]

The application of a process view as complement to the traditional functional division is a way to highlight organisational improvement potential. This paper examines the process of providing university level education in quality management, using Sweden as an example. The purpose is to assess the performance of university education as part of the supply chain of providing quality management to a society. This has been done by studying the actual offering compared to a notional benchmark of best performance. Preliminary results indicate that there is a significant improvement potential in both providing more education of the right type and in the right way. A lot of similar basic courses are given but with varying names, possibly reflecting difficulties in defining the area of quality management and its constituents. An important reason for the detected improvement potential seems to be the lack of ownership of the studied supply chain of providing university level quality education to the Swedish society.

Place, publisher, year, edition, pages
Liverpool John Moores University , 2006. 343-352 p.
Research subject
Quality Technology and Management
URN: urn:nbn:se:ltu:diva-30042Local ID: 3b99c2d0-6766-11dc-a0c3-000ea68e967bOAI: diva2:1003269
Quality Management and Organisational Development : 09/08/2006 - 11/08/2006
Godkänd; 2006; 20070920 (ysko)Available from: 2016-09-30 Created: 2016-09-30Bibliographically approved

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