Management for sustainable workplaces: a tentative model based on experiences taken from Swedish organizations
2006 (English)In: Conference proceedings: 9th International QMOD Quality Management and Organisational Development Conference, Liverpool John Moores University , 2006, 941-954 p.Conference paper (Refereed)
Good management and employee health are considered two key factors to improve productivity, organizational development and competitiveness in a sustainable way. In spite of that, many organizations are still struggling with sickness absence, production losses and quality problems. Accordingly, there is an intensified search for and adoption of practices to increase employee involvement, support individual development, decrease absenteeism and in the long run improve productivity and organizational development. This paper addresses contemporary practices that have generated both organizational success and employee health. More specifically, a tentative model for management work, based on experiences taken from successful Swedish organizations, is presented. The model consists of values, methodologies and tools and includes practices that managers in other organizations might consider adopting.The paper is based on a case study of a large Swedish bank that has received an award as "Sweden's best workplace" and has managed to turn round increasing levels of sickness absence while nurturing employee dignity and developing organizational performance. Interviews and workshops have been used to explore intentions and methodologies of the bank's managers as well as opinions of employees. The findings have then been compared to findings derived from studies of successful smaller organizations, which have received the same award. The overall results confirm the importance of management commitment, employee involvement and encouraging corporate cultures to achieve sustainable workplaces where human resources are regenerated through the process of work. Moreover, communications through dialogues, trust and delegation have been central to align the work of managers and employees. The case study also shows that managers and employees have worked systematically to create a culture based on core values by choosing methodologies supporting the values. This strategy is in accordance with what some authors emphasize creates Total Quality Management.
Place, publisher, year, edition, pages
Liverpool John Moores University , 2006. 941-954 p.
Research subject Quality Technology and Management
IdentifiersURN: urn:nbn:se:ltu:diva-29529Local ID: 309dd480-6765-11dc-a0c3-000ea68e967bOAI: oai:DiVA.org:ltu-29529DiVA: diva2:1002753
Quality Management and Organisational Development : 09/08/2006 - 11/08/2006
Godkänd; 2006; 20070920 (ysko)2016-09-302016-09-30Bibliographically approved