Usability-based eMaintenance for effective performance measurement
2011 (English)In: MPMM 2011: Maintenance Performance Measurement & Management: Conference Proceedings / [ed] Diego Galar; Aditya Parida; Håkan Schunnesson; Uday Kumar, Luleå: Luleå tekniska universitet, 2011, 53-59 p.Conference paper (Refereed)
Today’s providers of eMaintenance solutions for maintenance and support related to complex technical systems are facing increasing amounts of information flow with the increased complexity of managing data. Organizations developing and providing maintenance support solutions and services also need to improve the capability to efficiently and effectively exploit the increasing amount of design data, product data, operational data, and maintenance data during the system’s whole lifecycle. eMaintenance includes monitoring, collection, recording, and distribution of real-time system health data, maintenance-generated data, as well as, other decision and performance-support information to different types of users. To address the challenges that arise in complex information environments providers need to adapt usability-centered methodologies, technologies, and tools that enable utilization of the advantages eMaintenance solutions can give. Since humans make critical maintenance decisions based upon system performance measured by use of available data, it is necessary that the users understand the underlying data correctly in the correct context. Subsequently the amount of maintenance data is increasing constantly, thus, human factors issues need to be considered in development of eMaintenance solutions so that performance quality, productivity, and profitability are maintained. In turn this would also reduce situations where too much or incorrect information would decrement the users cognitive capabilities to make good decisions. The usability challenges faced by eMaintenance are complex and need to be taken seriously. Hence, the purpose of this paper is to explore eMaintenance design challenges based upon user issues in complex system environments. The results of this paper will present an overview of areas that need to be considered for further research within the field of eMaintenance.
Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2011. 53-59 p.
Research subject Operation and Maintenance
IdentifiersURN: urn:nbn:se:ltu:diva-28383Local ID: 22a18f02-7b9b-4f07-9e91-135abeaacda6ISBN: 978-91-7439-379-8OAI: oai:DiVA.org:ltu-28383DiVA: diva2:1001579
International Conference on Maintenance Performance Measurement & Management : MPM² 13/12/2011 - 15/12/2011
Godkänd; 2011; 20110719 (phitre)2016-09-302016-09-30Bibliographically approved