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A proposal framework for investigating website success in the context of e-banking: an analytic network process (ANP) approach
Luleå tekniska universitet.
University of Teheran.
Luleå tekniska universitet.
2009 (English)In: Proceedings of the 2009 Sixth International Conference on Information Technology: New Generations: 27 - 29 April 2009, Las Vegas, Nevada, USA, IEEE Communications Society, 2009, 1639-1639 p.Conference paper, Meeting abstract (Other academic)
Abstract [en]

This study proposes a framework to investigate the factors that are influencing e-banking website success. Moreover, it is intended to define an approach to find out relative importance of website success factors in selecting the most preferred e-banking website by identifying relative importance of each success factors and priority of alternative websites across e-banking domains. The emergence of electronic commerce during last decade, and lack of direct human interaction especially in service sectors such as banks, entails the use of each service element as an opportunity for web providers to reinforce or establish quality perceptions for customers . In the e-commerce environment, full functional use of an e-commerce system should include informational use, transactional use, and customer service . One of the highly cited IS Success models was updated by adding Service quality dimension to information and system quality measures in order to capture the essential characteristics being delivered to customers. Updated Delone and McLean IS Success Model that can be adapted to the measurement challenges of the new e-commerce world is chosen as a framework to investigate e-banking website success factors.

Place, publisher, year, edition, pages
IEEE Communications Society, 2009. 1639-1639 p.
Research subject
Industrial Marketing
URN: urn:nbn:se:ltu:diva-27737DOI: 10.1109/ITNG.2009.139Local ID: 144a86a0-df5b-11de-bae5-000ea68e967bISBN: 978-1-4244-3770-2OAI: diva2:1000926
International Conference on Information Technology: New Generations : 27/04/2009 - 29/04/2009
Godkänd; 2009; 20091202 (ysko)Available from: 2016-09-30 Created: 2016-09-30Bibliographically approved

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