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Performance measurement framework for product-service systems development: a balanced scorecard approach
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0002-7512-4425
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0001-5114-4811
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.ORCID iD: 0000-0002-7474-2723
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0003-4875-391X
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2013 (English)In: International Journal of Technology Intelligence and Planning (IJTIP), ISSN 1740-2832, E-ISSN 1740-2840, Vol. 9, no 2, p. 146-164Article in journal (Refereed) Published
Abstract [en]

The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.

Place, publisher, year, edition, pages
2013. Vol. 9, no 2, p. 146-164
National Category
Other Engineering and Technologies not elsewhere specified Other Civil Engineering
Research subject
Product Innovation; Operation and Maintenance
Identifiers
URN: urn:nbn:se:ltu:diva-13555DOI: 10.1504/IJTIP.2013.058135Scopus ID: 2-s2.0-84890529230Local ID: cca4aa78-c7d2-4064-baf9-35814f74cdb4OAI: oai:DiVA.org:ltu-13555DiVA, id: diva2:986508
Note
Validerad; 2013; 20120319 (berber)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2019-10-11Bibliographically approved

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Chirumalla, KoteshwarBertoni, AlessandroParida, AdityaJohansson, ChristianBertoni, Marco
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