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Template-driven Documentation of Best Practices
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
2015 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

Knowledge Management has become a key instrument for identifying, creating and sharing organizational knowledge assets. An attractive means for sharing knowledge is Best Practices (BPs), which are proven as well as efficient and effective solutions to recurring problems. BPs can offer significant benefits, including improved performance, reduced re-work and cost savings. However, it is challenging to share and use BP Documents (BPDs) in organizations, which is the overall problem addressed in this thesis. More precisely, the thesis focuses on two sub-problems: 1) The difficulty of finding and selecting appropriate BPs in large collections of BPs impedes the use of BPs, and 2) The low quality of BPDs impedes the use of BPs. Related to these problems, the thesis addresses two sub-goals. The first one is to design a BP Annotation Template for supporting the identification and selection of BPs in BP repositories. The template can be used for organizing and indexing the contents of BPDs independent of domain. The second sub-goal is to design a BP Document Template for supporting the creation, use and evaluation of BP documentation. The BP Document Template offers a structure for describing BPs in a detailed and systematic way.

 

The research methodology applied is design science, which is the scientific study and creation of artifacts as they are developed and used by people with the goal of solving practical problems. The first artifact, the BP Annotation Template, has been designed and developed based on a literature study and evaluated using expert interviews. The second artifact, the BP Document Template, has been designed and developed based on a literature study using grounded theory as well as on interviews with KM experts. The BP Document Template has been evaluated using expert interviews and demonstrated by being applied in three real-life cases. By basing the two artifacts on literature studies, the two artifacts consolidate, integrate and extend previous work on BP documentation.

 

The evaluations indicate that the BP Annotation Template provides a strong foundation for identifying and selecting BPs, independent of domain, and that the BP Document Template can support the structuring of BP documents so that they become complete, uniform and easy-to-use. An identified drawback of the two artifacts is the need for extensive resources for implementing and applying them since they may be complex and time-consuming to use. The artifacts are expected to support BP designers as well as BP managers and BP users.

Ort, förlag, år, upplaga, sidor
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2015. , 165 s.
Serie
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 15-017
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
URN: urn:nbn:se:su:diva-121625ISBN: 978-91-7649-286-4 (tryckt)OAI: oai:DiVA.org:su-121625DiVA: diva2:860396
Disputation
2015-11-17, L50, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (Engelska)
Opponent
Handledare
Tillgänglig från: 2015-10-26 Skapad: 2015-10-12 Senast uppdaterad: 2015-11-03Bibliografiskt granskad
Delarbeten
1. A synthesized classification system for best practices
Öppna denna publikation i ny flik eller fönster >>A synthesized classification system for best practices
2014 (Engelska)Ingår i: Vine: The Journal of Information and Knowledge Management Systems, ISSN 0305-5728, E-ISSN 1474-1032, Vol. 44, nr 2, 249-266 s.Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose – The aim of the study is to propose a classification system for best practices (BPs). The system is intended for organizations that are interested in indexing, storing and retrieving large quantities of BPs. Design/methodology/approach – An extensive literature survey to identify relevant articles by searching e-resource databases, including international journals and conferences related to the use of BP was conducted. A content analysis was conducted on selected articles to identify how BPs can be indexed. Findings – The authors are concerned with identifying what BP frameworks exist in literature and how BPs can be classified based on the features of these BP frameworks. Subsequently, they reviewed the identified frameworks within the literature and built a BP classification system. This classification system consists of a number of features, referred to as variables, where each variable is associated with a set of possible values. Originality/value – The proposed BP classification system is intended to provide a guideline for recognizing general characteristics for all BPs in any domain or organization to aid stakeholders in classifying BPs.

Nyckelord
Knowledge management, Best practice, Classification system
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-110945 (URN)10.1108/VINE-03-2013-0012 (DOI)
Tillgänglig från: 2014-12-19 Skapad: 2014-12-19 Senast uppdaterad: 2015-10-15Bibliografiskt granskad
2. Quality Measures for Documentation of Best Practices
Öppna denna publikation i ny flik eller fönster >>Quality Measures for Documentation of Best Practices
2014 (Engelska)Ingår i: 2014 47th Hawaii International Conference on System Sciences (HICSS) / [ed] Sprague, R. H., IEEE Computer Society, 2014, 3410-3419 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Research has identified a set of factors that may impact the success of implementing a best practice (BP). One such factor is to properly document the BP. Without a high quality documentation of BPs it might be difficult to understand and implement BPs within an organization. Therefore, we propose a set of quality measures (QMs) for BPs categorized in the form of a template, aimed at supporting the quality enhancement of documented BPs. The proposed template can be applied during the design of BPs in order to support the construction of high quality documentation of BPs, but can also be applied during the evaluation of already designed BPs. A tentative template was designed based on both a literature review and our own experiences in the area of Knowledge Management. We evaluated the tentative template by presenting it to practitioners and academic experts in the area of BP. Based on their evaluation we refined the model in an iterative approach, adjusting the QMs after each practitioners’ and academic experts’ input until we reached a final template. In this paper, we present the final template of QMs, and demonstrate its feasibility by applying it to existing BPs from a real- life organization. The research methodology applied was design science research.

Ort, förlag, år, upplaga, sidor
IEEE Computer Society, 2014
Serie
Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1060-3425
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-108643 (URN)10.1109/HICSS.2014.423 (DOI)000343806603065 ()978-1-4799-2504-9 (ISBN)
Konferens
47th Annual Hawaii International Conference on System Sciences, Waikoloa, Hawaii, Jan 6-9, 2014
Tillgänglig från: 2014-10-31 Skapad: 2014-10-31 Senast uppdaterad: 2015-10-15Bibliografiskt granskad
3. Template-driven Best Practice Documentation
Öppna denna publikation i ny flik eller fönster >>Template-driven Best Practice Documentation
2015 (Engelska)Ingår i: Journal of Information and Knowledge Management, ISSN 0219-6492Artikel i tidskrift (Refereegranskat) Submitted
Abstract [en]

Knowledge Management has become a key instrument for identifying, creating and sharing organizational knowledge assets. An attractive means for sharing knowledge is Best Practices (BPs), which are proven as well as efficient and effective solutions to recurring problems. BPs can offer significant benefits, including improved performance, reduced re-work and cost savings. However, the implementation of BPs raises several challenges, one of which is that the low quality of BP documentation can impede the use of BPs. One way to address this challenge is by supporting designers in structuring BP documents so that they become complete, uniform and easy-to-use. This support can take the form of a BP Document Template that prescribes the structure of BP documents by defining relevant attributes for describing BPs. This paper proposes a comprehensive and practical BP Document Template for supporting the creation, use and evaluation of BP documents. The design of this template is an example of design science research including requirements elicitation, artifact development, demonstration, and evaluation. The development is based on a combination of expert interviews and a literature study using Grounded Theory, while the demonstration applies the proposed template in three real-life cases, and the evaluation is based on expert interviews. The proposed BP Document Template consolidates, integrates and extends previous work on BP documentation. It thereby offers an effective tool for BP designers, managers, and users that can support them in the design, evaluation and application of BPs.

Nyckelord
Knowledge Management, Knowledge Sharing, Best Practice, Best Practice Documentation, Best Practice Document Template.
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Identifikatorer
urn:nbn:se:su:diva-121623 (URN)
Tillgänglig från: 2015-10-12 Skapad: 2015-10-12 Senast uppdaterad: 2016-02-24Bibliografiskt granskad
4. Applying a Template for Best Practice Documentation
Öppna denna publikation i ny flik eller fönster >>Applying a Template for Best Practice Documentation
2015 (Engelska)Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Knowledge Management has become a key instrument for creating, identifying and sharing knowledge assets inorganizations. Best Practice (BP) is a useful means for organizations to improve knowledge sharing. However, lowquality of BP documentations can hinder a successful implementation of BPs, since practitioners may not be able tocorrectly and efficiently use them, or even trust them. In this paper, a BP Document Template (BPDT) for high qualitydocumentation is presented. The final BPDT is a result of the combination of two templates, the first one created based oninterviews with knowledge management experts and the second one based on a literature review using grounded theory.The final BPDT has been applied in three real-life organizations for demonstrating its benefits, drawbacks, completeness,ease of use, and whether it also supports both the design of BPs and the evaluation of already designed BPs. Thedemonstration showed promising results but also some drawbacks. The identified drawbacks can be used as input forfuture research.

Ort, förlag, år, upplaga, sidor
Procedia Computer Science, 2015
Nyckelord
Knowledge sharing; Best practice; Best practice documentation; BP document template
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Identifikatorer
urn:nbn:se:su:diva-121624 (URN)
Konferens
The Third Information Systems International Conference
Tillgänglig från: 2015-10-12 Skapad: 2015-10-12 Senast uppdaterad: 2015-10-15

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