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Public organizations flying in the cloud: A case study of cloud computing value creation in Moldova central public administration
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
2015 (engelsk)Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
Abstract [en]

As information technology (IT)  becomes an integral part of society, public sector organizations have witnessed an increasing shift in how they deliver services to citizens. One area of IT that has  contributed to this transformation in service delivery has been in the domain of cloud computing. Extant research  has focused on the  factors related to the  adoption of cloud computing within public sector organizations, however, little is known about how cloud computing creates value in public sector administration. Addressing this, we conduct a case study research on the Moldova central public administration to investigate how cloud computing enhances value in public service delivery. Accordingly, we identify seven ways cloud computing enhances value creation in public administration. Among those values, faster service delivery, transparency and accountability are values rarely highlighted in the previous academic research. Based on our results, we propose solutions that public administration should take into consideration when utilizing cloud computing as a service delivery model.

sted, utgiver, år, opplag, sider
2015. , s. 32
Serie
Informatik Student Paper Master (INFSPM) ; 2015.05
Emneord [en]
Cloud Computing; IT value; IT strategy; Government Infrastructure; efficiency; agility; Shared Government platform; Cloud Architecture; IT innovation; services in the public administration; IT policy
HSV kategori
Identifikatorer
URN: urn:nbn:se:umu:diva-104901OAI: oai:DiVA.org:umu-104901DiVA, id: diva2:821622
Eksternt samarbeid
Moldova central public administration
Utdanningsprogram
Master's Programme in IT Management
Presentation
2015-06-01, umeå, 15:07 (engelsk)
Veileder
Examiner
Tilgjengelig fra: 2015-06-15 Laget: 2015-06-15 Sist oppdatert: 2015-06-15bibliografisk kontrollert

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