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A Risk Based View of Influential Factors in IT Outsourcing Relationship for Large Multinational Companies: A Service Buyer Perspective
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.ORCID-id: 0000-0001-6545-3295
2012 (engelsk)Inngår i: IInternational Journal of Social and Organizational Dynamics in IT (IJSODIT), ISSN 2155-6334, Vol. 2, nr 3, 29-47 s.Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Information Technology Outsourcing (ITO) is well spread among large Multinational Companies (MNCs) in Europe, and it is expected to increase even more. The authors’ focus is the service buyer company who needs a well working relation with its ITO supplier for handling emergent issues, daily operation and events that have not been foreseen. In the last years, an increasing attention has been paid to improve ITO relationship. Reviewing the research literature, they have not found any studies about Influential Factors (IFs) that could improve the ITO relationship, nor, how risk factors are interrelated to ITO relationship. Therefore, the authors address this issue by providing 15 IFs that could improve the ITO relationship for large MNCs and their providers and could help the service buyers companies’ to concentrate on these IFs. Additionally, the authors developed a framework that could support the ITO decision makers in both mitigating the risks and improving the ITO relationship.

sted, utgiver, år, opplag, sider
2012. Vol. 2, nr 3, 29-47 s.
Emneord [en]
IT Outsourcing, Relationship, Risk Factors, Multinational Companies, Service Buyer
HSV kategori
Forskningsprogram
data- och systemvetenskap
Identifikatorer
URN: urn:nbn:se:su:diva-84851DOI: 10.4018/ijsodit.2012070103OAI: oai:DiVA.org:su-84851DiVA: diva2:581609
Tilgjengelig fra: 2013-01-02 Laget: 2013-01-02 Sist oppdatert: 2017-04-11bibliografisk kontrollert

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