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The effect of critical success factors on IT governance performance
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
2011 (engelsk)Inngår i: Industrial management + data systems, ISSN 0263-5577, Vol. 111, nr 8-9, 1418-1448 s.Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Purpose - The purpose of this paper is to analyse the effect of critical success factors (CSFs) on information technology (IT) governance performance in public sector organizations in a developing country such as Tanzania. Design/methodology/approach - Based on a previous study and a further literature review, a research model was developed for analysing the relationship between the CSFs found for effective IT governance in this environment and their effect on IT governance performance. A survey research method was applied for data collection and sample data from Tanzanian public sector organizations (this environment) obtained. Subsequently, a second-generation structural equation modelling technique, namely partial least squares, was applied to test statistically the correlated effect. Findings - The results indicate significant small to strong positive correlated effects on IT governance performance. The C,SF with the most significant correlated effect was "involve and get support of senior management" and the one with the least "consolidate, standardize and manage IT infrastructure and application to optimize costs and information flow across the organization". Finally, a CSF model for effective IT governance in this environment was proposed. Research limitations/implications - The findings imply that decision makers can optimize IT-related plans and use of scarce resources by concentrating on the CSFs that have a significant effect on IT governance performance that could lead to an improvement of public service delivery. This study is limited to a single developing country but future studies can involve more such countries to broaden the insights into the effect of CSFs on IT governance performance in such environments. Originality/value - By establishing the correlated effects between these CSFs and the IT governance performance, this, study has revealed a significant impact of CSFs on IT governance performance. It also suggests a CSFs model for effective IT governance in this less-resourced environment in which such studies have not been conducted before, yet which are vital for analysing and improving IT governance.

sted, utgiver, år, opplag, sider
United Kingdom: Emerald Group Publishing Limited, 2011. Vol. 111, nr 8-9, 1418-1448 s.
Emneord [en]
Critical success factors, IT governance performance, Correlated effect, Public sector, Developing country, Tanzania
HSV kategori
Forskningsprogram
data- och systemvetenskap
Identifikatorer
URN: urn:nbn:se:su:diva-63493DOI: 10.1108/02635571111182773ISI: 000296823100012OAI: oai:DiVA.org:su-63493DiVA: diva2:450264
Tilgjengelig fra: 2011-10-20 Laget: 2011-10-20 Sist oppdatert: 2012-01-20bibliografisk kontrollert
Inngår i avhandling
1. IT governance in Tanzanian public sector organisations
Åpne denne publikasjonen i ny fane eller vindu >>IT governance in Tanzanian public sector organisations
2012 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Abstract [en]

In many public sector organisations, the use of Information Technology (IT) has become important for sustaining and extending public service delivery. This has caused there to be a critical dependency on IT, which calls for a specific focus on effective IT governance. Accordingly, the success factors for effective IT governance must be determined and adhered to if an organisation wishes to increase the contribution of IT towards achieving its objectives. Much research has been carried out on IT governance effectiveness and the necessary success factors, but not with a focus on organisations from a developing country such as Tanzania. The context in these organisations is characterised by IT resources, knowledge and culture constraints as well as by an increasing level of IT investment and applications.

In this research, we analyse how IT governance practices are implemented in Tanzanian public sector organisations (TaPSOs) and benchmark their levels of maturity. Furthermore, we analyse and identify the critical success factors (CSFs) that contribute to effective IT governance in TaPSOs. Subsequently, we analyse the effects of these CSFs on IT governance performance and develop and evaluate a CSFs framework for implementing effective IT governance in TaPSOs.

We find weak IT governance practices, especially in terms of processes. This was also pointed out by the lower level of IT governance maturity in TaPSOs in contrast to public sector organisations in developed countries. Furthermore, we find that the identified CSFs have a significant effect on IT governance performance in TaPSOs. In addition, the designed CSFs framework is found to be important for providing guidelines to be used by IT and business management personnel for implementing effective IT governance. This CSFs framework for implementing effective IT governance in TaPSOs consists of the IT governance focus areas, CSFs, activities, roles, IT resources and environment in which it should be implemented. In contrast to existing frameworks from the research literature, the designed CSFs framework offers a holistic view by focusing on the five IT governance focus areas.

sted, utgiver, år, opplag, sider
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2012. 129 s.
Serie
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 12-001
Emneord
IT governance, Critical success factors, Public sector organizations, Developing country
HSV kategori
Forskningsprogram
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-70412 (URN)978-91-7447-346-9 (ISBN)
Disputas
2012-02-24, sal C, Forum, Isafjordsgatan 39, Kista, 13:00 (engelsk)
Opponent
Veileder
Tilgjengelig fra: 2012-02-02 Laget: 2012-01-20 Sist oppdatert: 2012-02-05bibliografisk kontrollert

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