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Critical Success Factors Framework for Implementing Effective IT Governance in Public Sector Organizations in a Developing Country
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2011 (English)In: AMCIS 2011 Proceedings - All Submissions, USA: AIS eLibrary , 2011, paper 35- p.Conference paper, Published paper (Refereed)
Abstract [en]

Today in many public sector organizations, the use of IT has become important in enabling public services delivery. This has caused a critical dependency on IT that call a specific focus on effective IT governance. Accordingly, the success factors for governance over IT resources must be established and adhered to if an organization has to increase the contribution of IT in achieving its objectives. Several researches have been done on such IT governance effectiveness and necessary success factors but with no focus on such organizations in a developing country like Tanzania (environment). Several frameworks for IT governance exist with various approaches. These include control frameworks such as COBIT, and IT service management such as ITIL. However none of these frameworks has looked at such improvement to effective IT governance from a high level and holistic view to Critical Success Factors (CSFs). Such view to CSFs on what few aspects to concentrate on for effective IT governance is paramount in such an environment, which on the one hand is characterized by higher IT resources, knowledge, and culture constraints and on the other hand by the increase of IT investment and applications. In this paper, based on design science research we have specifically addressed this gap by developing a CSFs framework for implementing effective IT governance in this environment (CEITG framework). It was mainly achieved using the four previous studies in this environment as a basis, opinions of 43 IT/business people from 25 organizations and 6 industry/academic experts and a case study in one of these organizations during its development and evaluation. This led to a high level and holistic view framework with concrete practices for effective IT governance implementation in this environment.

Place, publisher, year, edition, pages
USA: AIS eLibrary , 2011. paper 35- p.
Keyword [en]
IT governance, Critical success factors, Framework, Public sector organizations, Developing country, Tanzania
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-62344OAI: oai:DiVA.org:su-62344DiVA: diva2:441269
Conference
Americas Conference on Information Systems (AMCIS 2011)
Available from: 2011-09-15 Created: 2011-09-15 Last updated: 2012-01-20Bibliographically approved
In thesis
1. IT governance in Tanzanian public sector organisations
Open this publication in new window or tab >>IT governance in Tanzanian public sector organisations
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

In many public sector organisations, the use of Information Technology (IT) has become important for sustaining and extending public service delivery. This has caused there to be a critical dependency on IT, which calls for a specific focus on effective IT governance. Accordingly, the success factors for effective IT governance must be determined and adhered to if an organisation wishes to increase the contribution of IT towards achieving its objectives. Much research has been carried out on IT governance effectiveness and the necessary success factors, but not with a focus on organisations from a developing country such as Tanzania. The context in these organisations is characterised by IT resources, knowledge and culture constraints as well as by an increasing level of IT investment and applications.

In this research, we analyse how IT governance practices are implemented in Tanzanian public sector organisations (TaPSOs) and benchmark their levels of maturity. Furthermore, we analyse and identify the critical success factors (CSFs) that contribute to effective IT governance in TaPSOs. Subsequently, we analyse the effects of these CSFs on IT governance performance and develop and evaluate a CSFs framework for implementing effective IT governance in TaPSOs.

We find weak IT governance practices, especially in terms of processes. This was also pointed out by the lower level of IT governance maturity in TaPSOs in contrast to public sector organisations in developed countries. Furthermore, we find that the identified CSFs have a significant effect on IT governance performance in TaPSOs. In addition, the designed CSFs framework is found to be important for providing guidelines to be used by IT and business management personnel for implementing effective IT governance. This CSFs framework for implementing effective IT governance in TaPSOs consists of the IT governance focus areas, CSFs, activities, roles, IT resources and environment in which it should be implemented. In contrast to existing frameworks from the research literature, the designed CSFs framework offers a holistic view by focusing on the five IT governance focus areas.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2012. 129 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 12-001
Keyword
IT governance, Critical success factors, Public sector organizations, Developing country
National Category
Other Social Sciences not elsewhere specified
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-70412 (URN)978-91-7447-346-9 (ISBN)
Public defence
2012-02-24, sal C, Forum, Isafjordsgatan 39, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2012-02-02 Created: 2012-01-20 Last updated: 2012-02-05Bibliographically approved

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