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IT Governance Maturity in the Public Sector Organizations in a Developing Country: The Case of Tanzania
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2010 (English)In: AMCIS 2010 Proceedings, AISeL , 2010, paper 536- p.Conference paper, Published paper (Other academic)
Abstract [en]

Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations’ strategies and objectives. Such use of technology has caused a critical dependency on IT thus a call for specific focus on IT governance. Despite increased practice of IT governance in these organizations, little academic empirical research has been undertaken to investigate its maturity, which is even worse in a developing country environment. Therefore this paper, based on the 15 most important processes of the COBIT framework and a case study in five public sector organizations, establishes IT governance maturity in the public sector in a developing country like Tanzania. In addition, the study result is compared against a similar benchmark in the public sector in a developed country like Australia and internationally from a range of nations. The result indicates some IT processes to have scored relatively lower maturity but very important to the process of IT decision making and monitoring in the studied environment. In addition, it indicates the maturity to be relatively lower in the organizations with less established IT governance mechanisms. Moreover when compared with the public sector organizations from Australia as a developed country and internationally from a range of nations, the IT governance maturity pattern turned out to be relatively lower in all studied IT processes. Finally, based on these results, recommendations are provided to improve poorly performing processes for successful IT governance in support of better public service delivery in this environment.

Place, publisher, year, edition, pages
AISeL , 2010. paper 536- p.
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-51944OAI: oai:DiVA.org:su-51944DiVA: diva2:386426
Conference
16th Americas Conference on Information Systems (AMCIS 2010)
Available from: 2011-01-12 Created: 2011-01-12 Last updated: 2012-01-20Bibliographically approved
In thesis
1. IT governance in Tanzanian public sector organisations
Open this publication in new window or tab >>IT governance in Tanzanian public sector organisations
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

In many public sector organisations, the use of Information Technology (IT) has become important for sustaining and extending public service delivery. This has caused there to be a critical dependency on IT, which calls for a specific focus on effective IT governance. Accordingly, the success factors for effective IT governance must be determined and adhered to if an organisation wishes to increase the contribution of IT towards achieving its objectives. Much research has been carried out on IT governance effectiveness and the necessary success factors, but not with a focus on organisations from a developing country such as Tanzania. The context in these organisations is characterised by IT resources, knowledge and culture constraints as well as by an increasing level of IT investment and applications.

In this research, we analyse how IT governance practices are implemented in Tanzanian public sector organisations (TaPSOs) and benchmark their levels of maturity. Furthermore, we analyse and identify the critical success factors (CSFs) that contribute to effective IT governance in TaPSOs. Subsequently, we analyse the effects of these CSFs on IT governance performance and develop and evaluate a CSFs framework for implementing effective IT governance in TaPSOs.

We find weak IT governance practices, especially in terms of processes. This was also pointed out by the lower level of IT governance maturity in TaPSOs in contrast to public sector organisations in developed countries. Furthermore, we find that the identified CSFs have a significant effect on IT governance performance in TaPSOs. In addition, the designed CSFs framework is found to be important for providing guidelines to be used by IT and business management personnel for implementing effective IT governance. This CSFs framework for implementing effective IT governance in TaPSOs consists of the IT governance focus areas, CSFs, activities, roles, IT resources and environment in which it should be implemented. In contrast to existing frameworks from the research literature, the designed CSFs framework offers a holistic view by focusing on the five IT governance focus areas.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2012. 129 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 12-001
Keyword
IT governance, Critical success factors, Public sector organizations, Developing country
National Category
Other Social Sciences not elsewhere specified
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-70412 (URN)978-91-7447-346-9 (ISBN)
Public defence
2012-02-24, sal C, Forum, Isafjordsgatan 39, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2012-02-02 Created: 2012-01-20 Last updated: 2012-02-05Bibliographically approved

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