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Computer-based Psychological Counseling on the Web: an Empirical Study of Web4health
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
Stockholms universitet, Samhällsvetenskapliga fakulteten, Psykologiska institutionen.
2004 (engelsk)Inngår i: Proceedings of E-Learn 2004: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education / [ed] Janice Nall, Robby Robson, Washington, DC, USA: Association for the Advancement of Computing in Education, 2004, s. 221-224Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

This paper introduces an empirical study of Web4health, a Question-Answering system created as a part of a groupware for psychological counseling on the Web. A group of twenty-two test users, twelve psychotherapy patients and ten persons who had never had any contact with psychotherapy, tested the site submitting questions in natural language about psychological problems. Since our goal was to evaluate Web4health from a user perspective, we chose to apply qualitative research methods based on in-depth interviews and user observation in order to collect data. The results collected provide indications about how users experience computer-based counseling on the Web and how the online content should be presented

sted, utgiver, år, opplag, sider
Washington, DC, USA: Association for the Advancement of Computing in Education, 2004. s. 221-224
HSV kategori
Forskningsprogram
data- och systemvetenskap
Identifikatorer
URN: urn:nbn:se:su:diva-38469ISBN: 978-1-880094-54-9 (tryckt)OAI: oai:DiVA.org:su-38469DiVA, id: diva2:310344
Konferanse
E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, 2004
Tilgjengelig fra: 2010-04-13 Laget: 2010-04-13 Sist oppdatert: 2018-09-13bibliografisk kontrollert
Inngår i avhandling
1. Using Language Technology to Mediate Medical Information on Health Portals: User Studies and Experiments
Åpne denne publikasjonen i ny fane eller vindu >>Using Language Technology to Mediate Medical Information on Health Portals: User Studies and Experiments
2018 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Abstract [en]

The World Wide Web has revolutionized our lifestyle, our economies and services within health care. Health care services are no longer provided only at specialist centers and at scheduled hours, but also through online tools that give health care consumers access to medical information, health records, medical counselling and peer support. Such tools and applications are generally available on larger web sites or gateways called health portals. A large majority of online medical information consumers are laypeople (i.e. non experts) who appreciate the possibility to submit their information needs in their own native language. The information retrieval process where information requests from users and retrieved documents/answers are in different languages is called cross-language information retrieval (CLIR). 

Mental health is one of the medical areas where some online applications have been successfully deployed in order to help people by providing in-depth medical information, counseling and advice. Despite the fact that online health portals are considered priority e-health tools for improving mental health, there are no formal knowledge instruments such as knowledge patterns that explicitly support the development of online health portals in the field of psychology/psychotherapy. 

The goal of this research is to produce and evaluate a set of knowledge patterns, for the development and implementation of cross-lingual online health portals aimed at information seekers without medical expertise in the domain of psychology and psychotherapy. The knowledge patterns synthetize results of three research foundations: 1) User studies of portal interaction, based on interviews and observations about how users experience health information online and personalized search 2) Knowledge integration of existing language technology approaches, and 3) Experiments with language technology applications, in the field of cross-lingual information retrieval/question-answering. The target groups of this research are developers, researchers and health care providers, i.e. people who are responsible for mediating medical information on online health portals for users without medical expertise. 

The chosen research framework is design science, i.e. the science that focuses on the study, development and evaluation of artefacts (objects that help people solve a practical problem). Typical examples of artefacts in IT are algorithms, software solutions and databases, but also objects such as processes or knowledge patterns. The developed and evaluated artefact in this research is a set of knowledge patterns for online health portal development. 

The developed artefact contains fourteen knowledge patterns covering the three research foundations. Formative (structured workshops) and summative (online survey) evaluation of the artefact indicate that the knowledge patterns are useful, relevant and adoptable to a large extent, they also provide further directions for development of online mental health portals. Developing portals with multilingual support and tailored interfaces has the potential of helping larger groups of citizens to access relevant medical information.

sted, utgiver, år, opplag, sider
Stockholm: Department of Computer and Systems Sciences (DSV), Stockholm University, 2018. s. 168
Serie
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 18-009
Emneord
language technology, health portals, cross-language information retrieval, knowledge patterns
HSV kategori
Forskningsprogram
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-159744 (URN)978-91-7797-422-2 (ISBN)978-91-7797-423-9 (ISBN)
Disputas
2018-10-29, L30 Nodhuset, Borgarfjordsgatan 12, Kista, 13:00 (engelsk)
Opponent
Veileder
Merknad

At the time of the doctoral defense, the following paper was unpublished and had a status as follows: Paper 7: Accepted.

Tilgjengelig fra: 2018-10-04 Laget: 2018-09-12 Sist oppdatert: 2018-10-04bibliografisk kontrollert

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